Customer Service
Jennifer Sessler
Customer Service Department CSL
Coral Springs,FL
Work Preference
Work Type
Part Time
Location Preference
On-Site
Location:
Coral Springs, FLPompano Beach, FLTamarac,FlCoconut Creek, FLBroward county
Open to relocation:
Yes
Minimum Desired Compensation
$45000/hr
Important To Me
Company CultureCareer advancementWork from home option4-day work week
Work History
Medical Office Assistant
2 Years 4 Months- Maintained accurate electronic health records, ensuring complete patient documentation and timely chartered services upon intake.
- Processed release of information requests while safeguarding confidentiality and HIPAA requirements.
- Led cross-functional teams during system upgrades or transitions, minimizing disruptions to daily operations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reduced errors in coding diagnoses and procedures by meticulously reviewing medical records for accuracy.
Store Manager
4 Years 2 Months- Positive guest experience supported through boutique operations and polished sales floor presentation.
- Seasonal collections highlighted through timely merchandising updates and visual standard compliance.
- Associate readiness improved through training on clienteling, product knowledge, and point-of-sale procedures.
- Merchandising gaps reduced through inventory monitoring, stock replenishment, and backroom organization.
- Customer service quality protected through prompt resolution of concerns and repeat business support.
- Labor coverage aligned with traffic patterns and store priorities through effective scheduling.
- Floor placement improved through review of sales trends and product performance.
- Inventory control maintained through product-level oversight, stock rotation, and organized backroom ordering support.
- Point-of-sale openings and closings completed accurately.
- New products and promotions highlighted through merchandise rotation and display updates.
- New hires supported through onboarding assistance and role training.
- Staff development advanced through regular performance reviews and constructive coaching.
Insurance Customer Service Specialist
8 Years 11 Months- Responded to customer inquiries via phone, email, and chat with accurate, timely support.
- Resolved account issues by reviewing records, identifying errors, and coordinating appropriate follow-up.
- Advised clients on insurance policy options, coverage limits, and premium structures.
- Coordinated with underwriting and claims teams to route complex issues appropriately.
- Responded to policyholder inquiries regarding coverage, billing, and claims using clear, accurate information.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Assisted colleagues in resolving complex cases by sharing knowledge of policies and best practices when needed.
- Assisted clients with claims status, coverage details, and policy changes using clear, compliant communication.
- Explained insurance terms, benefits, and exclusions to improve customer understanding and retention.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Achieved performance targets by consistently meeting or exceeding key performance indicators for call handling metrics.
- Managed a high volume of inbound calls, maintaining professionalism and empathy in all interactions.
- Assessed customer needs and recommended suitable insurance policies.
- Calculated adjustments, premiums and refunds.
- Reviewed applications and endorsements for accuracy, reducing processing errors and follow-up work.
Education
440 - CSR
- Business Administration
17
Years of experience
10
Sales and Marketing
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Timeline
Medical Office Assistant
Customer Service Department CSL
01.2023 - 05.2025Read More
Store Manager
Apricot Lane Boutique
09.2018 - 11.2022Read More
Insurance Customer Service Specialist
State Farm Insurance
10.2008 - 09.2017Read More
Broward College
from Business Administration
Read More
University of Central Florida
440 from CSR
Read More