Karina Acosta
San Diego
Summary
Provided administrative and customer service support for over 5 years. Assisted in managing daily office operations, including scheduling, data entry, filing, and record keeping. Communicated effectively in English and Spanish while seeking opportunities to gain practical experience. Completed tasks efficiently in both individual and team environments. Demonstrated dependability and readiness to learn within a new company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
San Diego Family Dermatology
San Diego
06.2025 - Current
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Facilitated communication between patients and dermatologists, enhancing patient satisfaction.
- Processed insurance claims and verified coverage, eligibility, ensuring accurate billing practices.
- Maintained medical records with attention to detail, supporting compliance with regulations.
- Trained and mentored new staff on office procedures and patient interaction protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Software to schedule appointments for doctor visits and procedures.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Medical Assistant/ Patient Care Coordinator
FPA Womens Health Clinic
El Cajon, CA
03.2025 - 03.2025
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Stocked supplies and instruments for examination rooms.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Scheduled appointments and maintained patient records.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
- Triaged patients and performed vital checks for patient flow facilitation.
- Performed laboratory tests such as urinalysis under the supervision of a physician.
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- EKG
POCR Administrator
Penske Automotive
San Diego, CA
01.2022 - 03.2025
- Answered phone calls and emails from dealerships and clients for service
- Managed and ordered inventory of all necessary supplies related to auto body repair processes
- Performed quality control inspections of vehicles to detect paint defects and identify necessary repairs
- Conducted routine inspections of vehicles, detailing job progress, time spent per job, material usage to ensure work was being completed on time
- Create repair and purchase orders
- Close and send invoices to dealerships/clients
- Communicated clearly with customers regarding repair estimates and timelines.
- Successfully managed daily operations including opening and closing procedures, cash handling.
- Processed payments from customers according to established guidelines for cash handling.
Medical Assistant
Western Medical Training Center
El Cajon, CA
09.2024 - 12.2024
- Administered injections
- Performed vital signs, such as blood pressure, temperature, and pulse
- Performed laboratory procedures including specimen collection, processing, testing, labeling, and disposal of biohazardous materials according to established protocols
- Prepared treatment rooms for examinations, kept rooms neat, and clean
- Cleaned and sterilized instruments and disposed of contaminated supplies
- EKG
Window Tint/ PPF Department Lead Administrator
Penske Automotive
San Diego, CA
12.2019 - 01.2022
- Answered phone calls and emails from dealerships and customers to address questions, complaints and needs
- Booked appointments
- Inventory
- Utilized a variety of softwares (era-ignite, appointment plus, google, excel, Microsoft etc) to complete various administrative tasks
- Responded promptly to all customer inquiries via phone or email within established timeframes
- Processed invoices, purchase orders, repair orders and other documents accurately and efficiently
- Dispatched work to technicians
- Ensured accurate cash handling procedures were followed at all times during shift.
- Maintained accurate records of all transactions, including cash handling and credit card payments.
Education
High School Diploma - undefined
Lincoln High School
San Diego, CA06.2019
Skills
- Customer Service
- Administrative Support
- Office Administration
- Problem Solving
- Documentation and Reporting
- Data Confidentiality
- Bi-lingual Spanish and English
- Supplies Ordering
- Scheduling
- New Hire Onboarding
- Team Collaboration
- Executive Support
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Cash Handling
Certification
- Medical Assistant Certification
- CPR Certified
- High School Diploma
LANGUAGES
Spanish Fluent
English Fluent
Timeline
Medical Office Assistant
San Diego Family Dermatology
06.2025 - Current
Medical Assistant/ Patient Care Coordinator
FPA Womens Health Clinic
03.2025 - 03.2025
Medical Assistant
Western Medical Training Center
09.2024 - 12.2024
POCR Administrator
Penske Automotive
01.2022 - 03.2025
Window Tint/ PPF Department Lead Administrator
Penske Automotive
12.2019 - 01.2022
High School Diploma - undefined
Lincoln High School