Jennifer Seymour
Frederick,MD
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. High-energy Server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
12
12
years of professional experience
Work History
Grocery Shopper and Delivery Driver
Instacart
Frederick, MD
12.2018 - Current
- Checked expiration dates on products and removed items that were no longer fresh.
- Provided customer service to shoppers by answering questions about product locations, prices, and availability.
- Assisted customers in loading groceries into vehicles or delivering them to their homes.
Delivery Driver
DoorDash
Frederick, MD
12.2018 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded and unloaded delivery vehicles with food items.
- Ensured that the correct order was delivered to the customer.
- Delivered food orders to customers in a timely manner.
- Followed all safety protocols while driving.
- Maintained cleanliness of vehicle interior and exterior.
- Handled cash payments from customers for delivery orders.
Customer Service Executive
Tuckers Air Conditioning and Heat
Frederick, MD
08.2014 - 01.2016
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Updated records of driver locations, delays, and cancellations.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Assigned drivers to appropriate routes based on customer needs.
- Maintained logs of all incoming calls and assigned tasks.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Reviewed and verified invoices for accuracy and completeness.
- Maintained accurate records of payments, credits, and other transactions.
- Processed vendor invoices in a timely manner.
- Located and labeled parts to maintain organized inventory of stock.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Server, Hostess, Pantry, Catering, To-go, Expo
, Macaroni Grill
Frederick, MD
06.2012 - 01.2015
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Took beverage orders and served drinks during peak meal times.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Notified server after seating parties in section to facilitate prompt service.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Took reservations from patrons by phone or online.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Stocked server areas with supplies before, during and after shifts.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Provided excellent customer service throughout the duration of an event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Set up tables with appropriate linens and silverware prior to each event.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Informed guests of daily specials and new menu items available for catering services.
- Transported prepared foods from kitchen to serving areas using carts or dollies.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Collaborated with other staff members on duties assigned for each catered event.
- Received payment from customers for catering services rendered.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Stored unused equipment properly between events.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assisted with kitchen preparation during peak times as needed.
Education
High School Diploma -
Frederick High School
Frederick, MD05-1999
Skills
- Planning and Organization
- Verifying Order Accuracy
- Upbeat and Outgoing Attitude
- Flexible Schedule
- Relationship Building
- Attention to Detail
- Delivery procedures
- Customer Relations
- Product expertise
- Mobile ordering understanding
References
References available upon request.
Timeline
Grocery Shopper and Delivery Driver
Instacart
12.2018 - Current
Delivery Driver
DoorDash
12.2018 - Current
Customer Service Executive
Tuckers Air Conditioning and Heat
08.2014 - 01.2016
Server, Hostess, Pantry, Catering, To-go, Expo
, Macaroni Grill
06.2012 - 01.2015
High School Diploma -
Frederick High School