Reading
Tatyanna Spears
Hammond,Louisiana
Summary
Detail-oriented and dependable candidate with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Grocery Delivery Driver/Grocery Shopper
Spark (Independent Contractor)
Hammond, LA
10.2023 - Current
- Deliver groceries to customers and customers doorsteps.
- Read maps, followed oral, and written instructions and use GPS technology to make deliveries.
- Deliver groceries to customers on desired schedules by managing time efficiently and planning effective routes.
- Track substitutions and informed customers of changes.
- Review customer orders closely to locate desired items and checked app regularly to identify changes.
- Load and unload orders at customer's homes or locations.
- Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintain high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Work productively with customers to meet order requirements and service expectations.
Auditor, Search Engine & Social Media Evaluator
Appen (Freelance)
Remote
11.2019 - Current
- Monitor rater quality and guideline compliance through individual task reviews.
- Identify and escalate data trends according to guidelines provided by Appen.
- Explain the guidelines and reasoning behind labeling to raters when there is a disagreement.
- Submit a weekly auditor report on error trends.
- Evaluation of many different data types including music, radio, video, and podcasts judgments across media domains.
- Research using online data tools to determine and judge the intent and accuracy of queries.
- Apply market knowledge with provided guidelines to judge the relevance and intent of task information in market.
- Evaluate online web content according to detailed criteria.
- Rate the intent of the social media publisher by analyzing the content, description, hashtags and tags.
Social Media Assessor
Lionbridge (Freelance)
Remote
11.2019 - 11.2020
- Rated the relevance and accuracy of ads and other content on personal social media accounts.
- Gave quality feedback on company's social media ads.
- Answered a series of questions that ask for opinions on a variety of dimensions on the social media ad presented.
Transcriptionist
Pactera Technologies (Freelance)
Remote
04.2019 - 11.2019
- Transcribed dictation from audio recordings.
- Experienced in using digital dictation technology and transcription software to streamline the transcription process.
- Accurately transcribed audio recordings.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Monitored quality assurance measures and reports ensuring accuracy and completeness of work.
- Performed freelance work with flexibility to meet employer-set deadlines.
Cashier & Customer Service
Bohning's Supermarket
Ponchatoula, Louisiana
01.2016 - 01.2019
- Demonstrated excellent customer service skills while serving customers in a high-volume retail environment.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases and locate items.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Cashier, Self-Checkout, Customer Service & Pricing
Winn-Dixie Supermarkets
Ponchatoula, Louisiana
08.2013 - 09.2015
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Changed out pricing tags in store accurately when new promotions were given out weekly
- Used merchandise pricing equipment down the store isles to verify that the shelf tag price matched the items price.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Ponchatoula High School
Ponchatoula, Louisiana 08.2009 - 05.2013
Skills
Customer Service
Computer and technical skills
Problem SolvingTime ManagementCommunicationAdaptabilityTransferable SkillsActive Listening SkillsInterpersonal SkillsTeamworkStrong Work EthicAttention To DetailOrganizationProblem-Solving
Self-Motivated
Decision-Making
Microsoft Office proficiency
Identifying errors
Independent worker
Proficient typing and transcription
MS Excel
Interests
Content Creation
Blogging
Accomplishments
- Trained and mentored employees.
- Maintained an average typing speed of 48 WPM on all assignments.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Grocery Delivery Driver/Grocery Shopper
Spark (Independent Contractor)
10.2023 - Current
Auditor, Search Engine & Social Media Evaluator
Appen (Freelance)
11.2019 - Current
Social Media Assessor
Lionbridge (Freelance)
11.2019 - 11.2020
Transcriptionist
Pactera Technologies (Freelance)
04.2019 - 11.2019
Cashier & Customer Service
Bohning's Supermarket
01.2016 - 01.2019
Cashier, Self-Checkout, Customer Service & Pricing
Winn-Dixie Supermarkets
08.2013 - 09.2015
High School Diploma -
Ponchatoula High School
08.2009 - 05.2013