Jennifer Shell
Lexington,KY
Summary
Organized Patient Service Coordinator with 2.5 years of experience in a dental clinic. Adept at patient scheduling, assisting dental students with needs and commitment to efficiency. Skilled at working in a busy atmosphere while maintaining professionalism in stressful situations.
Overview
28
28
years of professional experience
Work History
Patient Services Coordinator/Student Clinic
University Of Kentucky College Of Dentistry
2022.01 - Current
- Team Coordinator for multiple teams. Each team is made up of 36-40 students and each student has multiple patients assigned to them.
- Register New Patients by obtaining demographics, insurance information, scheduling appointment and providing a Good Faith Estimate when necessary
- Check In patients by verifying demographics, active insurance, obtaining signatures for HIPPA, Authorization & Consent, surprise Billing and AFR's and collecting balances
- Check Out patients by scheduling return appointments and collecting payment for treatment
- Attention to detail while working quickly and efficiently during Check In and Check Out
- Provide excellent Customer Service
- Work closely with Team Leaders, students, Patient Treatment Coordinators, staff and faculty to provide a positive experience for all patients
- Work multiple Workques
- Assist in training of new employees
Senior Staffing Specialist
Wise Staffing Group
2017.01 - 2021.09
- Advertised job openings across multiple platforms (job boards, career pages and social media)
- Worked closely with company contacts on their staffing needs on a daily/weekly basis
- Coordinated with department managers and team leaders to identify current and future hiring needs
- Attended job fairs and organized in-house recruitment events
- Handled complaints or concerns to safeguard the company's reputation
- Uploaded candidates' application information (e.g., resumes and contact details) into our Applicant Tracking System
- Conducted pre-employment screening, which includes calling references and performing background checks
- Prepare monthly, quarterly, and annual hiring status reports
- Design procedures for each hiring stage, including assessments and interview questions
- Completed I-9 Forms, verified I-9 documentation, submitted background checks, and E-Verify on candidates, and reported Worker Compensation claims in a timely manner
- Maintained high standards of confidentiality of all employee records and information.
Catering Manager
Catering Company of Paducah
2013.06 - 2016.12
- Working with clients on details of events (e.g., date, time, location, duration etc.)
- Visiting the sites before events to access the location and kitchen facilities to make necessary plans
- Preparing food and assuring it is stored safely and according to Servsafe guidelines
- Setting up tables and food service areas with chairs, linens, and dishes
- Cleaning up and tearing down the event area.
Accounting Office Clerk
Wal-Mart Inc
1996.07 - 2000.10
- Maintained and controlled the store's cash flow
- Balanced the office at the beginning and end of each shift
- Keyed data into the system and processed reports
- Accurately followed all Cash Office procedures
- Closed daily and weekly business.
Education
High School Diploma -
McGill Toolen High School
05.1987
Skills
- Insurance Verification
- Appointment Scheduling
- Patient confidentiality
- Strong Organization
- Patient Registration
- Problem-Solving
- Multitasking and Organization
- HIPAA Compliance
- Customer Service
- Team Collaboration
- Eligibility Determination
Volunteer Experience
McCracken County High School Girls Soccer Boosters, Volunteer, 07/2019, 10/2021
Timeline
Patient Services Coordinator/Student Clinic
University Of Kentucky College Of Dentistry
2022.01 - Current
Senior Staffing Specialist
Wise Staffing Group
2017.01 - 2021.09
Catering Manager
Catering Company of Paducah
2013.06 - 2016.12
Accounting Office Clerk
Wal-Mart Inc
1996.07 - 2000.10
High School Diploma -
McGill Toolen High School
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