Jennifer Shelor-Bourne
Pulaski,VA
Summary
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
25
25
years of professional experience
Work History
Healthcare Administrator/Liaison
Carilion New River Valley Medical Center
2900 Lamb Circle Christiansburg VA 24073
09.2015 - Current
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Maintained up-to-date information in electronic medical records software.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Gathered and organized materials to support operations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Office Coordinator
New River Internal Meds.
Pulaski, VA
08.2001 - 09.2015
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Provided clerical support, addressing routine, and special requirements.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
Associate of Science - Certified Nursing Assistant
Wytheville Community College
Wytheville, VA1996
High School Diploma -
Fort Chiswell High School
Max Meadows, VA05-1995
Skills
- MEDITECH EHR Software
- Electronic Medical Record Software
- File organization
- Records management
- Scheduling coordination
- Routine Inspections
- Clinical Staff Management
- Train Employees
- Staffing Requirements
- Administrative support
- Onboarding coordination
- Coordinating training materials
Timeline
Healthcare Administrator/Liaison
Carilion New River Valley Medical Center
09.2015 - Current
Office Coordinator
New River Internal Meds.
08.2001 - 09.2015
Associate of Science - Certified Nursing Assistant
Wytheville Community College
High School Diploma -
Fort Chiswell High School