Jennifer Shelton
209 Melbourne Drive,TN
Summary
Dynamic small business owner with a proven track record at Buttermilk Sky Pie Shop, excelling in operations management and vendor relations. Successfully enhanced customer satisfaction and sales through innovative menu development and targeted marketing strategies. Skilled in financial management and fostering strong team dynamics, resulting in a loyal customer base and improved profitability.
Overview
17
17
years of professional experience
Work History
Small Business Owner
Buttermilk Sky Pie Shop of Turkey Creek
Knoxville, TN
07.2016 - Current
- Developed and implemented menu offerings to enhance customer satisfaction and drive sales.
- Managed daily operations, ensuring efficiency in service delivery and product quality.
- Trained staff on food safety protocols and customer service best practices.
- Oversaw inventory management, optimizing supply orders to reduce waste.
- Cultivated relationships with local suppliers for quality ingredients and better pricing.
- Monitored financial performance, adjusting strategies to meet profitability goals.
- Led marketing initiatives through social media platforms, boosting online engagement and foot traffic.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
General Manager
Buttermilk Sky Pie Shop of Turkey Creek
Knoxville, TN
02.2016 - 07.2016
- Led team in daily operations, ensuring high-quality customer service and product consistency.
- Developed and implemented training programs for new staff to enhance operational efficiency.
- Collaborated with suppliers to optimize inventory management and reduce costs.
- Streamlined order processing procedures, improving turnaround time and accuracy.
Youth Developmemt Associate
Boys And Girls Club Of The Tennessee Valley
Maryville, TN
08.2009 - 02.2016
- Developed engaging programs to promote youth leadership and personal growth.
- Facilitated group activities that fostered teamwork and social skills among participants.
- Mentored youth in academic and life skills, enhancing their confidence and resilience.
- Collaborated with community partners to expand program offerings and resources available to youth.
Education
Bachelor of Science - Health Science With Concentration in Radiology
South College
Knoxville, TN06.2014
Skills
Small business operations
Planning and execution
Vendor relations
Business marketing
Business management and development
Operations management
Financial management
Budget management
Staff hiring
Staffing
Business operations leadership
Sales oversight
Timeline
Small Business Owner
Buttermilk Sky Pie Shop of Turkey Creek
07.2016 - Current
General Manager
Buttermilk Sky Pie Shop of Turkey Creek
02.2016 - 07.2016
Youth Developmemt Associate
Boys And Girls Club Of The Tennessee Valley
08.2009 - 02.2016
Bachelor of Science - Health Science With Concentration in Radiology
South College