JENNIFER SHERMAN
Oak Park,IL
Summary
Results-driven Commercial Interiors professional with over 25 years of experience executing projects within budget and deadlines. Skilled in fostering team collaboration and maintaining a detail-oriented approach to ensure successful outcomes. Committed to delivering superior results and enhancing customer satisfaction, providing significant value to any organization.
Overview
26
26
years of professional experience
Work History
Strategic Accounts Coordinator
MDC Interior Solutions
Glendale Heights, IL
03.2024 - Current
- Successfully managed a large portfolio of accounts which have projects with very tight deadlines and limited resources.
- Collaborated with cross- functional teams across multiple departments to achieve goals.
- Developed, implemented, and maintained training content and materials for the Strategic Accounts department to ensure guidelines and program standards are understood and followed.
- Cultivated strong client relationships through proactive communication and problem solving for national and international customers.
- Utilized computer systems to track hundreds of shipments from origin to destination and generate reports accordingly.
- Accurately entered customer quotes, proforma invoices, orders and acknowledgments into an order processing system quickly, efficiently, and accurately.
- Troubleshoot a multitude of order related issues and provide solutions to exceed customers' expectations. In a timely manner from beginning to end.
- Utilize strong organizational skills to manage multiple tasks and prioritize workloads within a team or solo atmosphere.
Sales Project Coordinator
BOS
Roselle, IL
04.2022 - 02.2024
- Supported New Business Development salespeople and Corporate Account. Managers.
- Provided expert training and sound guidance for New Business Development sales and other department team members.
- Collaborated with internal departments to prioritize and execute projects within budget and timeline, ensuring that all customer requests and needs are met throughout the sales project process.
- Coordinated with design operations, vendors, and logistics teams to ensure successful and timely delivering installation of products to customers.
- Worked with the sales team to ensure accurate and timely billing and invoicing for sales projects.
- Developed and implemented strategies to improve customer retention and loyalty by providing exceptional customer service.
- Uncovered and analyzed potential risks with deliveries, installations, and obstacles. In sales projects, and develop contingency plans to mitigate them.
- Identified and recommended process improvements to streamline the sales project coordination process and enhance overall efficiency.
- Managed documentation and records for multiple ongoing projects simultaneously.
- Assisted with the development of pricing strategies that maximize profits while remaining competitive.
Project Coordinator
Office Furniture Resources
Des Plaines, IL
09.2021 - 04.2022
- Acquired my initial experience working in used office furniture.
- Enhanced my knowledge of task seating, systems, and ancillary products for the elite commercial furniture vendors.
- Welcomed walk-in customers, demonstrated products, and assisted them with smaller task seating and ancillary sales.
- Supported 3-4 account managers, including but not limited to, product selection, creating quotes, processing orders, scheduling deliveries and installations, invoicing etc.
- Worked with refinishing and repupholstery departments to ensure used products were refurbished to customers satisfaction.
- Managed weekly transportation of newly acquired and existing inventories amongst multiple warehouse locations.
Sales Coordinator
Forward Space
Wood Dale, IL
12.2018 - 09.2021
- Created and maintained approximately 30-40 customer accounts on a monthly basis.
- Prepared and/or processed 10-20 quotes or orders daily and bid packages monthly.
- Assisted sales team to determine best pricing, maximize gross profit margins, and exceed customer expectations.
- Held weekly status meetings with sales and design to optimize services, confirm deadlines, and discuss upcoming projects.
- Contacted numerous vendors and reps daily to obtain quotes, verify pricing, discounts, freight, lead times, fabrics/finishes, and other applicable order related information.
- Administered purchase orders, inbound network orders, warranty and freight claims.
- Designed a vendor database for all team members to reference, encompassing vital information which was maintained daily.
- Flawlessly executed and managed a year+ long, $8 million PepsiCo project with over 75+ vendors and 50+ orders. Including the development and maintenance of the project tracking spreadsheet, assisting with months of deliveries and installations and all punch related issues.
Utility Teller/Vault Custodian
Gardaworld
Broadview, IL
02.2013 - 12.2018
- Accurately and efficiently process 300-500 customer deposits daily, including reconciling out-of-balance conditions.
- Accurate cash settlements and transfers of funds to appropriate vaults.
- Maintain compliance with all company policies including state and federal regulations.
- Exceeds all established productivity standards in every department.
- Consistently surpassed productivity targets across all departments.
- Executed accurate cash settlements and facilitated transfers of funds to designated vaults.
- Identified and shared processing improvement opportunities to enhance operational efficiency.
- Perform duties in other departments such as: ATM Residuals, CTA/PACE, vault, change orders, receiving.
- Assist in the training of new employees and provide guidance on new processes and procedures.
- Initiated my contract furniture career working with 13 account executives on the New Business Development team and then later with the GSA and Network sales teams.
- Maintained the company fabrics, finishes, and literature library to ensure the availability of up-to-date resources for all to utilize.
- Prepared sales presentations and proposals by gathering and organizing relevant information and resources.
- Coordinated with the vendors and carriers to ensure timely delivery of furniture orders and resolve any issues or delays.
- Managed and maintained customer relationships by providing excellent customer service and addressing any inquiries or concerns.
- Collaborated with the design team to create customized furniture solutions for clients, taking into account their unique needs and preferences.
- Coordinated with the operations team to ensure efficient delivery and installation of furniture orders, providing support and updates to customers throughout the process.
Sales Administrative Assistant
OEC Business Interiors
Elmhurst, IL
10.2000 - 08.2005
- Initiated my contract furniture career working with 13 account executives on the New Business Development team and then later with the GSA and Network sales teams.
- Maintained the company fabrics, finishes, and literature library to ensure the availability of up-to-date resources for all to utilize.
- Assisted in the preparation of sales presentations and proposals by gathering and organizing relevant information and materials.
- Coordinated with vendors and carriers to ensure timely delivery of furniture orders and resolve any issues or delays.
- Managed and maintained customer relationships by providing superior customer service and addressing any inquiries or concerns.
- Collaborated with the design team to create customized furniture solutions for clients, taking into account their budget, unique needs and preferences.
- Coordinated with the operations team to ensure efficient delivery and installation of furniture orders, providing support and updates to customers throughout the process.
Education
Associates Degree - Liberal Arts
Oakton Community College
ILSkills
- HubSpot
- Microsoft Office
- Sharepoint
- Adobe Acrobat
- PDF Editor
- Zoom
- Core
- Project Spec
- Hedberg
- Money Manager
- VerATM
- Prelude
Personal Information
Title: SENIOR PROJECT COORDINATOR
Timeline
Strategic Accounts Coordinator
MDC Interior Solutions
03.2024 - Current
Sales Project Coordinator
BOS
04.2022 - 02.2024
Project Coordinator
Office Furniture Resources
09.2021 - 04.2022
Sales Coordinator
Forward Space
12.2018 - 09.2021
Utility Teller/Vault Custodian
Gardaworld
02.2013 - 12.2018
Sales Administrative Assistant
OEC Business Interiors
10.2000 - 08.2005
Associates Degree - Liberal Arts
Oakton Community College