Jennifer Shingles
Summary
Extremely well-organized, high-energy Guest Service and Customer Service Representative, very detail-oriented, focused on promoting customer satisfaction through exceptional customer service and possessing excellent written and verbal communication abilities, with solid interpersonal skills. Able to adapt to changing priorities and maintain a positive attitude with strong work ethic and compassion for the customers.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Prive
12.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized, clean, and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Agent
Thesis Hotel Miami
06.2022 - Current
- Greet and welcome all guests with a smile and professional
- Took reservations over phone, in person and via computer for guests
- Used internal software to process reservations, check-ins/check-outs
- Collected room deposits, fees and payments
- Answered telephone calls promptly and appropriately handled needs
Officer/Screener
Andy Frain Services
08.2021 - 06.2022
- Checked and Verified photo identification prior to crew members entering flights
- Restricted areas to prevent unauthorized entry
- Guarded cargo items on flights
- Scanned individuals and bags via manual checks or x-ray machinery
Security Officer/Customer Support Specialist
Security Industrial Specialist
12.2020 - 08.2021
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Sales Representative
Advanced Auto Parts
07.2018 - 04.2021
- Process POS purchases
- Ensure high levels of customer satisfaction through excellent sales service
- Maintained in-stock and presentable condition assigned areas
- Assisted in the unloading of merchandise from delivery trucks to store in storage room
Dispatcher Officer/Customer Support
Gulf Stream Casino
07.2018 - 02.2020
- Interact and communicate with customers on a daily basis
- Manage large amounts of incoming calls
- Keep log of activities going on inside/outside Casino
- Train new employees for security departments
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Customer Service Representative
Family Dollar
10.2016 - 05.2018
- Greet customers as they enter
- Process POS purchases
- Meet personal/customer service team sales and targets
- Trained new staff members on register processes
- Maintained a clean stocked store
Education
Seeking Bachelors Degree - Psychology
Miami Dade College
Miami, FLSkills
- Ability to work in a team structure
- Decision and problem solving
- Proficiency with Microsoft Office
- Leadership
- Multitasker
- Time management ability
- Critical Thinking
- Compassionate listener
- Ability to sell/influence others
- Empathetic caregiver
- Plan, organize, and prioritize work
Timeline
Front Desk Receptionist
Prive
12.2022 - Current
Front Desk Agent
Thesis Hotel Miami
06.2022 - Current
Officer/Screener
Andy Frain Services
08.2021 - 06.2022
Security Officer/Customer Support Specialist
Security Industrial Specialist
12.2020 - 08.2021
Sales Representative
Advanced Auto Parts
07.2018 - 04.2021
Dispatcher Officer/Customer Support
Gulf Stream Casino
07.2018 - 02.2020
Customer Service Representative
Family Dollar
10.2016 - 05.2018
Seeking Bachelors Degree - Psychology
Miami Dade College
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