Jennifer Shotwell-Cariaga
Kaunakakai,HI
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Benefit Technician Lead Specialist 3
WA State Leave And Care Division
05.2020 - Current
- Provide customer service support for paid family medical leave during inbound and out bound calls
- Provide customer support for adjudication and accommodation
- Identify customer needs, in a courteous and timely manner
- Respond to claimants and/or their representatives correspondence and inquires about claims, reporting and verification process
- Assist team members in locating standard operating procedures, and determine adjudicative decisions
- Training new team members through shadowing, meetings, and reviewing practice emails
- Communicate with managers on possible changes for increase effectiveness.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
Property Manager
Sherman Wong
07.2017 - 01.2024
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated with legal counsel to resolve tenant disputes.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Bar & Restaurant Manager
Charlie’s Bar & Grill
05.2017 - 03.2020
- Manage schedules and oversee daily operations
- Cash handling, audit daily sales and gambling transactions.
- Correctly calculated inventory and ordered appropriate supplies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Optimized space utilization within the restaurant to accommodate more guests comfortably while adhering to safety guidelines.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Carefully interviewed, selected, trained, and supervised staff.
- Coordinated private events such as parties or corporate gatherings from planning stages through successful execution.
- Boosted revenue through strategic marketing initiatives, menu development, and event promotions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Utilized data-driven insights when making decisions about menu offerings or pricing adjustments that catered better to target audience preferences.
- Improved employee retention rates through effective recruitment, onboarding, and ongoing professional development opportunities.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Assistant to the Dean
University of Hawaii at Manoa
02.2015 - 07.2017
- Served as the point of contact for all executive-level projects, meetings, and special events
- Assisted in the development of strategic plans and initiatives, contributing to the overall success of the institution.
- Enhanced communication between faculty and administration by efficiently managing the dean''s correspondence and schedule.
- Managed sensitive information with discretion, maintaining confidentiality of personnel files and other records.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized travel arrangements for visiting scholars or guest speakers hosted by the college or university.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Developed strong relationships with students, faculty, staff, alumni, donors, enhancing collaboration across campus communities.
- Coordinated events and meetings for the Dean, ensuring seamless execution and positive outcomes.
- Served as a liaison between academic departments to streamline workflow processes and improve communication among stakeholders.
- Performed research to collect and record industry data.
- Supported the Dean in developing annual budgets by gathering and analyzing financial data for informed decision making.
- Assisted in drafting written communications from the Dean''s office, ensuring accuracy and clarity in messaging.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
General Manager
California Pizza Kitchen
04.2013 - 02.2015
- Arrived in April 2013 (-6% in comp sales), at the end of the year we were positive 5%
- Financial controller/analyst: Research variances on AvT, food cost, analyze P&L statements, increase daily, weekly sales through our consistent push in velocity
- Operations: Quality service, High Food Quality and standards, Consistent in cleanliness expectations, Repairs and Maintenance, Hiring, Training and Development, Labor control
- Performance Coach: Motivate, coach, train and develop all employees through daily pre-shifts, daily praise, discipline, and communication
- Worked closely with Regional Manager in marketing, financial, training, development, in FOH and BOH areas
- Created, maintained positive relationship with all vendors and sales representatives.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Phoenix, AZNo Degree - Accounting
South Puget Sound Community College
Olympia, WANo Degree - Criminal Justice
Mesa Community College
Mesa, AzSkills
- Financial analyst on Profit & Loss statements
- Knowledgeable in Microsoft Office Programs
- Leadership Qualities
- Auditing and Accounting Experience
- Detail orientated
- Excels independently or with a team
- Problem solver
References
available upon request
Timeline
Benefit Technician Lead Specialist 3
WA State Leave And Care Division
05.2020 - Current
Property Manager
Sherman Wong
07.2017 - 01.2024
Bar & Restaurant Manager
Charlie’s Bar & Grill
05.2017 - 03.2020
Assistant to the Dean
University of Hawaii at Manoa
02.2015 - 07.2017
General Manager
California Pizza Kitchen
04.2013 - 02.2015
Bachelor of Science - Business Administration And Management
University of Phoenix
No Degree - Accounting
South Puget Sound Community College
No Degree - Criminal Justice
Mesa Community College
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