Jennifer Shusta
Ladson,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
10
10
years of professional experience
Work History
Custom Cookie Decorator
The Healing Cookie
North Charleston, SC
01.2014 - Current
- Mixed, weighed and measured ingredients to create cookie dough according to recipes.
- Decorated cookies with icing and other edible decorations in accordance with customer requests.
- Organized supplies, including sprinkles, food coloring and edible glitter.
- Prepared special orders for customers with dietary restrictions or preferences.
- Cleaned tools and equipment used in the decorating process.
- Arranged decorated cookies on trays for customers to pick up or delivery.
- Documented customer orders accurately and efficiently.
- Created new designs of cakes as per customer specifications.
- Adhered to all health regulations while preparing cookies and cakes.
- Operated ovens safely to bake fresh batches of cookies daily.
- Packaged finished products for retail sale or delivery purposes.
- Checked quality of ingredients used in baking processes regularly.
- Monitored stock levels of ingredients, decorations and supplies needed for production.
- Communicated effectively with customers regarding order details and timelines.
- Assisted other bakers in tasks related to cookie decoration when necessary.
- Provided advice to customers about cake flavors, fillings and decorations.
- Maintained a clean working environment throughout the day.
- Ensured that all safety protocols were followed while baking cookies.
- Inspected finished products prior to packaging them for sale or delivery.
- Attended regular training sessions related to decorating techniques.
- Followed detailed instructions from clients when creating custom cookie designs.
- Utilized various hand tools such as piping bags, spatulas, tweezers, during the decorating process.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Finished baked goods with glazes, icings and other toppings.
- Set ovens to appropriate temperatures to pre-heat.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Combined ingredients by hand and with electric mixing equipment.
- Met with customers to discuss needed bakery items and take orders.
- Organized store by returning merchandise to proper areas and restocked displays.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Blended ingredients and mixed dough, following recipes.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Measured and weighed ingredients to prepare dough for recipes.
- Inspected all bakery products and removed any found to possess defects.
- Rolled and kneaded dough in preparation for cutting and shaping.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Cut and shaped dough for rolls, bread and various pastries.
- Adapted measurements to meet quantity of bakery items being prepared.
- Mentored baking staff in proper techniques and bakery procedures.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Created new recipes using available ingredients and for special occasions.
- Checked dough for proper consistency, adding more flour if needed.
Education
Associate of Science - Criminal Justice
Trident Technical College
Charleston, SC02-2006
GED -
Berkeley High School
Moncks Corner, SC04-1996
Skills
- Remote Office Availability
- Cultural Awareness
- Quality Assurance
- Conflict Resolution
- Flexible and Adaptable
- Decision-Making
- Dependable and Responsible
- Microsoft Office
- Planning
- Self-Directed
- Public Speaking
- Customer Service
- Teamwork and Collaboration
- Troubleshooting
- Team building
- Networking
Timeline
Custom Cookie Decorator
The Healing Cookie
01.2014 - Current
Associate of Science - Criminal Justice
Trident Technical College
GED -
Berkeley High School