Jennifer Siegel
Lago Vista,TX
Summary
Proven adeptness in front desk operations and patient relations, demonstrated during tenure at Cedar Park Physicians Associates. Excelled in HIPAA compliance and insurance verification, enhancing patient satisfaction and reducing no-shows by implementing effective reminder systems. Skilled in office management, my adaptable approach resulted in streamlined administrative processes, significantly improving patient flow and care efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Cedar Park Physicians Associates
10.2023 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Patient Care Representative
Convenient Care Medical Center
09.2014 - 08.2016
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
- Promoted a safe and clean environment by adhering to strict sanitation protocols, reducing the risk of infection or illness among patients.
- Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Care Technician
East Village Chiropractic
09.2011 - 08.2014
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Receptionist
North State Radiology
01.2006 - 07.2011
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Associate of Arts - Social And Behavioral Science
Butte College
Oroville, CA05.2016
Skills
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Patient Scheduling
Patient Registration
HIPAA Compliance
Insurance Verification
Payment Collection
Patient Relations
Certification
BLS Certified - Renewed 08/2024
Additional Information
Currently working on medical assistant certification at Austin Community College.
Languages
French
Full Professional
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Receptionist
Cedar Park Physicians Associates
10.2023 - 01.2024
Patient Care Representative
Convenient Care Medical Center
09.2014 - 08.2016
Patient Care Technician
East Village Chiropractic
09.2011 - 08.2014
Medical Receptionist
North State Radiology
01.2006 - 07.2011
Associate of Arts - Social And Behavioral Science
Butte College
BLS Certified - Renewed 08/2024
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