Jennifer Sieracki
Benton,AR
Summary
Dynamic professional with a proven track record in a detail-oriented team environment. Strong organizational, collaboration, and communication skills facilitate effective teamwork and project execution. Key strengths include self-direction, timely issue resolution, and a rapid aptitude for mastering new systems. Committed to delivering high-quality results while adapting to evolving challenges and opportunities.
Overview
18
18
years of professional experience
Work History
Account Manager
Cross Pointe Insurance Advisors
Little Rock, AR
05.2021 - Current
- Manage a large portfolio of accounts, ensuring timely communication and effective problem resolution.
- Analyze client needs to recommend tailored insurance solutions effectively.
- Develop and maintain strong client relationships to ensure satisfaction and retention.
- Serve as the primary point of contact for clients, providing timely responses to inquiries.
- Review policies to ensure adequate coverage and identify opportunities for cross-selling.
- Collaborated with underwriters to streamline the quoting process for clients.
- Prepare and present insurance proposals to clients.
- Process policy changes, endorsements, renewals, and cancellations in accordance with company procedures and carrier requirements.
- Collaborate with insurance carriers to negotiate coverage terms, premiums, and claims resolutions.
- Maintain accurate and detailed client records in the agency management system.
- Monitor policy renewals, proactively contacting clients to review and verify coverage is accurate to the needs of the client.
- Provide guidance on claims processes and assist clients with filing and tracking claims to resolution.
- Stay current on industry trends, carrier offerings, and regulatory changes to provide informed recommendations.
Product Development Coordinator
Onyx Brands
Maumelle, AR
09.2019 - 05.2021
- Coordinated product development timelines and cross-functional team communications to ensure project alignment.
- Managed product specifications and documentation in compliance with industry standards and regulations.
- Collaborated with design teams to refine prototypes, ensuring alignment with brand vision and customer expectations.
- Trained junior staff on best practices in product development workflows and project management tools.
- Implemented process improvements that enhanced team efficiency and reduced development cycle times.
- Coordinated with suppliers and manufacturers to optimize production costs and timelines.
- Maintained strong relationships with external partners such as vendors and manufacturers for seamless collaboration during the product development process.
- Conducted comprehensive market research to identify opportunities for new products and improvements on existing ones.
- Improved product performance by actively monitoring customer feedback and implementing necessary changes.
- Managed quality control reports and send to the factory for release of shipment.
- Guaranteed all products from each purchase order align with quality standards.
- Gathered specs on each product and build presentations of products for buyer review.
- Shipped and tracked all buyer prototypes for delivery.
Pharmacy Technician
Walgreens
Little Rock, AR
01.2016 - 09.2019
- Great attention to detail when processing prescriptions, including entering, filling and selling while assisting the pharmacist to ensure excellent patient care.
- Communicated effectively with Doctors, Nurses, and insurance companies to resolve issues regarding dosage changes, coverage changes, and other third-party rejections.
- Maintained compliance with HIPAA, state, and federal regulation guidelines.
- Provided outstanding customer service, building rapport that drove client retention.
- Placed orders for medications, received orders and maintained inventory daily.
- Created prescriptions for immunizations and billed medical insurance.
- Completed calls on Patient Care Portal to assist with medication therapy management and positive patient outcomes for patients on maintenance medications.
Senior Beauty Advisor
Walgreens
Little Rock, AR
01.2015 - 01.2016
- Reviewed scorecard on a regular basis to understand performance within the store and the district to learn how to improve goals.
- Created spreadsheets that tracked daily sales to motivate the team to drive monthly goals.
- Tracked inventory and placed orders to ensure products were available to customers.
- Completed resets of the cosmetics wall within a team at multiple locations.
Beauty Advisor
Walgreens
Buffalo Grove, IL
01.2008 - 01.2015
- Marketed weekly special events which included researching and becoming knowledgeable about the product. Made signs for the event that promoted key strengths about the product.
- Provided excellent customer care when greeting customers. Asked open ended questions and recommended products to form lasting relationships.
- Helped in the receiving of warehouse truck and put products away in a timely manner.
Education
Bachelor of Arts -
Northern Illinois University
Dekalb, Illinois12.2014
Associates of Arts -
William Rainey Harper College
Palatine, Illinois05.2011
Skills
- Detail-oriented
- Account management
- Issue resolution
- Cross-functional collaboration
- Customer service
- Data analytics
Timeline
Account Manager
Cross Pointe Insurance Advisors
05.2021 - Current
Product Development Coordinator
Onyx Brands
09.2019 - 05.2021
Pharmacy Technician
Walgreens
01.2016 - 09.2019
Senior Beauty Advisor
Walgreens
01.2015 - 01.2016
Beauty Advisor
Walgreens
01.2008 - 01.2015
Associates of Arts -
William Rainey Harper College
Bachelor of Arts -
Northern Illinois University