Maya Moser
Boise,ID
Summary
Driven and ethical Account Manager with a proven track record at Idaho Insurance Agency, LLC, enhancing client satisfaction and retention through exceptional service and strategic planning. Skilled in account management and teamwork. I want to grow in a different job position in the field that I got my degree in, finance. I loved my degree and the knowledge that I obtained from it, and want to pursue something that I am passionate about in the field of finance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager
Idaho Insurance Agency, LLC
01.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Licensed in health insurance and life insurance
- First year assisting the agency, increased revenue for the large book of business by 10%
- Second year, increased revenue by almost 8%
- Great knowledge of both health insurance and life insurance
Sales Administrator
Les Schwab Tires
11.2020 - 01.2022
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with a timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Assisted with Accounts Payable and Accounts Receivable
Education
BBA - Finance
Boise State University
Boise, ID12-2023
High School Diploma -
Eastmont High School
East Wenatchee, WA06-2021
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Customer Relationships
- Goal-Oriented
- Detail-Oriented
- Hard Working
- Wanting to be the best at what I do
- Strong send of integrity and ethics
Certification
Health Insurance License - Active since March 2022
Life Insurance License - Active since June 2024
Timeline
Account Manager
Idaho Insurance Agency, LLC
01.2022 - Current
Sales Administrator
Les Schwab Tires
11.2020 - 01.2022
Health Insurance License - Active since March 2022
Life Insurance License - Active since June 2024
BBA - Finance
Boise State University
High School Diploma -
Eastmont High School
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