Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jennifer Silva

Taunton,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Enrollment Specialist

Lowell Community Health Center
11.2021 - Current
  • Communicated effectively via telephone with bilingual patients.
  • Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
  • Conducted comprehensive outreach to inform their eligibility and fit for specific health insurance program.
  • Streamlined the enrollment process for increased efficiency and enhanced user experience.
  • Maintained strict confidentiality of member information, adhering to HIPAA guidelines and company privacy policies.
  • Participated in ongoing education and training sessions to remain updated on changes with Medicaid as a MassHealth navigator.
  • Increased accuracy by consistently updating and maintaining electronic charts.
  • Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.

Medical Office Secretary

Stewart Medical Group
12.2019 - 10.2022
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Coordinated customer service, patient scheduling and billing.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.


Machine Operator

Cards & Pockets
05.2011 - 11.2018
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Complied with company and OSHA safety rules and regulations.
  • Set accurate feed rates and trimming protocols to maintain efficient production and schedule demands.

Nail Technician

Polished Image Salon
01.2010 - 07.2012
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events.
  • Communicated effectively with management concerning important customer issues.
  • Maintained energy and enthusiasm in fast-paced environment.

Precious Metal Engraver

New England Sterling-Stern Leitch
09.2000 - 01.2010
  • Used machines to engrave customer items with desired with desired wording and images.
  • Transferred image to workpiece using contact printer, pantograph stylus or stamp pad.
  • Measured and computed dimensions of lettering, designs or patterns to be engraved.
  • Put final products together and efficiently organized items and packaging for shipment.

Education

High School Diploma -

Taunton High School
Taunton, MA
06.2000

Skills

  • Telephonic Customer Support
  • Medical Terminology
  • Insurance Verification
  • Multitasking abilities
  • Fluent in Portuguese
  • ICD 10 Coding
  • Medi-Soft Revenue Cycle
  • Office Administration Skills
  • Pathology and Anatomy
  • Trained in HIPAA
  • ICD-10 PCS Hospital Coding

Certification

  • Certified Medical Billing and Coding-Office Administration


Languages

Portuguese
Native or Bilingual

Timeline

Enrollment Specialist

Lowell Community Health Center
11.2021 - Current

Medical Office Secretary

Stewart Medical Group
12.2019 - 10.2022

Machine Operator

Cards & Pockets
05.2011 - 11.2018

Nail Technician

Polished Image Salon
01.2010 - 07.2012

Precious Metal Engraver

New England Sterling-Stern Leitch
09.2000 - 01.2010

High School Diploma -

Taunton High School

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Jennifer Silva