Jennifer Simmons
Southfield,MI
Summary
Motivated professional offering proficiency in data entry skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
Work History
Food Courier
DoorDash
10.2023 - Current
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Managed multiple priorities simultaneously under tight deadlines without compromising service quality or safety protocols.
- Improved communication between restaurants and customers by providing real-time updates on order status and estimated arrival times.
- Maintained a high level of professionalism while interacting with customers for successful food deliveries.
Ambassador Resource Specialist
Live Ops
09.2022 - 09.2023
- Placed 25-30 outbound calls to immunology patients daily.
- Ordered patients' medical supplies such as sharps containers, travel kits, and medication journals.
- Communicated with other departments within the company and third party companies as needed to respond to patients' inquiries and requests.
Data Entry Specialist
Upwork
06.2019 - 08.2022
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Resolved problems related to incorrect or incomplete data entries.
- Maintained database of customer orders, tracking progress from receipt through delivery.
Data Entry Specialist
Aston Carter
01.2018 - 05.2019
- Ensured data transferred to a new computer system was both retained and accurate.
- Called third party companies to request and procure required documents.
- Communicated within the company and with third party companies to confirm all data in the system was up to date and correct.
Education
Medical Billing Certification -
Schoolcraft College
Livonia, MISkills
- Customer Service
- Order Processing
- Data Entry
- File/Record Maintenance
- Spreadsheet Management
- Microsoft Office Proficient
Timeline
Food Courier
DoorDash
10.2023 - Current
Ambassador Resource Specialist
Live Ops
09.2022 - 09.2023
Data Entry Specialist
Upwork
06.2019 - 08.2022
Data Entry Specialist
Aston Carter
01.2018 - 05.2019
Medical Billing Certification -
Schoolcraft College