Jennifer Simpson
New Waverly,TX
Summary
Proven leader and strategic thinker, adept in training and coaching with a strong work ethic, significantly enhanced operations at Petco by implementing efficient work procedures and Lean methodologies. Excelled in customer focus and teamwork, achieving notable improvements in service delivery and team performance. Skilled in visual management and continuous improvement strategies, driving cost savings and optimizing processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Vetco Clinic Lead
Petco
04.2021 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
Manager
Juice Well
01.2020 - 03.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
EMT-P
Highlands Fire Department
01.2016 - 12.2019
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
EMT-P
MCHD
07.2013 - 05.2016
- Provided life-saving interventions such as advanced airway management, medication administration, and cardiac monitoring during critical emergencies.
- Supported community health initiatives by participating in public education programs related to CPR, first aid, and injury prevention.
- Ensured compliance with state regulations by consistently following established treatment protocols.
- Assisted in streamlining operations by maintaining accurate inventory of medical supplies and equipment on the ambulance.
Education
Associate of Applied Science - EMT P
Lone Star College System
Spring, TX05.2013
Skills
- Training and coaching
- Strategic Thinking
- Customer Focus
- Visual Management
- Continuous improvement strategies
- Positive Attitude
- Attention to Detail
- Strong Work Ethic
- Teamwork and Communication
Timeline
Vetco Clinic Lead
Petco
04.2021 - Current
Manager
Juice Well
01.2020 - 03.2021
EMT-P
Highlands Fire Department
01.2016 - 12.2019
EMT-P
MCHD
07.2013 - 05.2016
Associate of Applied Science - EMT P
Lone Star College System