Jennifer Sims
Caneyville,KY
Summary
Innovative and customer-focused restaurant management professional with a passion for delivering exceptional dining experiences in the hospitality industry, I possess a unique blend of operational expertise, leadership skills, and creative vision.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Chili's Bar and Grill
Bardstown, KY
2023 - 05.2025
- Oversaw daily operations to maintain exceptional guest satisfaction.
- Trained and supervised staff, fostering a collaborative team environment.
- Implemented inventory control measures to minimize waste and optimize stock levels.
- Developed and executed promotional strategies to increase customer engagement.
- Oversaw scheduling and staffing to maintain adequate coverage during peak hours.
- Conducted performance evaluations, providing constructive feedback for employee improvement.
- Supervised daily functions to achieve optimal efficiency, consistency, and quality in food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Server Trainer
O'CHARLEYS RESTAURANT AND BAR
Bowling Green, KY
03.2010 - 2023
- Trained and mentored new servers on menu knowledge and customer service standards.
- Crafted effective training guides to optimize onboarding efficiency.
- Conducted regular performance evaluations to ensure adherence to service protocols.
- Implemented best practices for order accuracy and timely delivery of food and beverages.
Restaurant Manager
Buffalo Wild Wings
Cincinnati, OH
03.2007 - 04.2009
- Creates legendary experience for guests and team members through leadership and engagement of servers.
- Drives improved dine-in sales and average check growth.
- Assists with the execution of strategic plans for FOH
Restaurant management
Cracker Barrel
Cincinnati, OH
01.1998 - 02.2007
- Employee training specialists with a staff of 130 employees
- P and L. Maintain all areas of the profit and loss statement.
- Schedule of all employees through labor logic
- Inventory
- Sanitation walk through/
- Maintain a successful retention rate
Education
Associate's degree - Business management
Cincinnati State
Cincinnati, OH09.1997
Skills
- Business Management
- Serving Experience (10 years)
- Profit & Loss
- Bartending
- Forecasting (10 years)
- Catering
- POS (10 years)
- Budgeting (10 years)
- Food Safety (10 years)
- Labor Cost Analysis (10 years)
- Pricing
- Management
- Financial Report Writing (10 years)
- Recruiting
- Leadership
- Kitchen Management Experience
- Payroll
- Restaurant Experience
- Sales (10 years)
- Time management (10 years)
- Aloha POS
- Upselling
- Micros POS
- OpenTable
- Food handling
- Serving
- Customer service (10 years)
- Food service (10 years)
- Food industry
- Culinary experience (10 years)
- Nutrition
- Guest Services (10 years)
- Microsoft Office (10 years)
- Strategic Planning (10 years)
Certification
- Bartender License
- Food Handler Certification
- April 2024 to April 2028
Assessments
- Food safety — Proficient
- April 2022
- Knowledge of proper food and equipment handling safety measures
- Full results: Proficient
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Server Trainer
O'CHARLEYS RESTAURANT AND BAR
03.2010 - 2023
Restaurant Manager
Buffalo Wild Wings
03.2007 - 04.2009
Restaurant management
Cracker Barrel
01.1998 - 02.2007
Associate's degree - Business management
Cincinnati State
Restaurant Manager
Chili's Bar and Grill
2023 - 05.2025