Jennifer Sioata
Phoenix,AZ
Summary
Proven in delivering exceptional customer service and maintaining high standards of professionalism, as demonstrated in my work history. Skilled in complaint handling and multitasking, I excel in fast-paced environments, ensuring guest satisfaction and operational efficiency. My strong work ethic and reliability contribute to significant improvements in customer retention and team collaboration.
Overview
15
15
years of professional experience
Work History
Server
Chili's Bar and Grill
09.2021 - 01.2025
- Respond efficiently to guest inquiries and complaints in a professional manner.
- Maintain records of transactions made during the shift and required by law or company policy.
- Accurately recorded orders on the cash register and point-of-sale system.
- Collaborate with other restaurant staff members to ensure efficient operations within the restaurant's menu and products.
- Develop rapport with guests and assist in generating repeat business by providing exceptional customer service.
Bartender
Casa Serrano
05.2015 - 09.2021
- Attended regular training sessions to stay updated on new products, or trends.
- Organized storeroom inventory of supplies, such as cups, napkins, and straws.
- Adhered to state regulations regarding serving alcohol responsibly.
Food Server
Pirates Cove Sports Bar And Pizza Den
05.2013 - 02.2015
- Greeted guests in a friendly and welcoming manner.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Participated in team meetings to discuss performance, sales targets, and strategies for improving service.
- Assisted in opening and closing duties, such as cleaning and restocking.
Front Desk Agent
Harrah's Casino
06.2010 - 05.2013
- Greeted customers in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Ensured that all safety regulations were followed according to company standards.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
Education
High School Diploma -
Kingman High School
05-2010
Skills
- Exceptional customer service
- Strong work ethic
- Complaint handling
- Time management
- Teamwork and collaboration
- Multitasking
- Reliability
Timeline
Server
Chili's Bar and Grill
09.2021 - 01.2025
Bartender
Casa Serrano
05.2015 - 09.2021
Food Server
Pirates Cove Sports Bar And Pizza Den
05.2013 - 02.2015
Front Desk Agent
Harrah's Casino
06.2010 - 05.2013
High School Diploma -
Kingman High School
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