Jennifer Siordia

Directed shift employee breaks while maintaining operational efficiency in store when General Manager was unavailable.

• Trained team members on food safety and sanitation practices.
• Resolved customer complaints effectively, enhancing overall guest experience.
• Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
• Trained and supervised team of customer service representatives in providing quality service to customers.
• Evaluated customer service staff performance and provided constructive feedback.
• Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.

• Trained and mentored team members on best practices for customer service and food safety
• Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty
• Supervised daily operations to ensure efficient workflow and adherence to quality
• Coached crew members to optimize performance and motivate toward more efficient work.
• Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
• Supervised employees and oversaw quality compliance with company standards for food and services.