Jennifer Sirois
Coral Springs
Summary
Results-oriented care coordination supervisor with a track record of directing impactful case management programs for families facing mental health challenges as well as juvenile justice issues. Expertise in team leadership, monitoring service quality, and implementing strategic improvements to enhance community support and outcomes for those in need.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Care Coordination Services Supervisor
Boystown
01.2024 - Current
- Directed day-to-day operations and leadership of a team of five Care Coordination Consultants/case managers, delivering a comprehensive family-centered case management program for children facing behavioral or mental health challenges.
- Ensures/monitors/tracks that Consultants are completing the regulatory required weekly service delivery through active Care Coordination.
- Identifies additional needed training for Consultants and ensures that it is provided.
- Monitored quality of service provision, ensuring individuals' needs were met through comprehensive reviews of case notes, family service plans, and assessments.
- Provides consultation, advice, and guidance for consultants on matters involving escalation of issues or other needs for supervisory support, such as school, mental health, homelessness, domestic violence, and juvenile justice within families served.
- Fosters positive relationships with individuals, families, and service providers.
- Communicated team updates and escalated concerns to higher-level management for resolution.
- Identified and recommended improvements to Care Coordination services, enhancing program effectiveness.
- Manages Consultant's caseloads of Broward County and attends all opening/intake visits to start servicing families.
- Reviews Incident Reports, safety plans, and agreements against self-harm to ensure appropriate intervention and follow-up.
- Reviews/approves timecards, approving and tracking of time and attendance, expense reports and mileage for Consultants.
- Provided critical support during emergency on-call phone shifts to ensure timely responses.
- Delivered direct services to individuals based on their needs.
- Reviews opening packets, case notes, assessments, and family service plans, and all documents that require a supervisor's approval.
- Review resumes, interviews, and make candidate selections.
- Remains available to youth, family members, and staff 24/7, for crisis intervention as needed.
Care Coordination Consultant
Boystown
01.2022 - 01.2024
- Developed, monitored, and reviewed comprehensive youth and family service plans to ensure tailored support.
- Identified needed services and formal and informal supports for youth and families; assisted in gaining access to these supports.
- Assists youth and family members in navigating through various systems; educates youth and family members about the systems to build their understanding, supports permanency planning and outcomes.
- Monitors linked services, resources, and supports to ensure quality of care.
- Acts as a youth and family advocate and empowers youth and family members to advocate for themselves in the community.
- Developed and implemented discharge planning to ensure safety, permanency, and well-being.
- Develops and maintains effective working relationships with families and community resources.
Chief Executive Officer/Co-founder
YouMatterInc
01.2019 - 01.2022
- Secured funding to expand YouMatterInc's programs for youth and young adults in group residence ages 17-22.
- Oversee the fundraising activities for the organization which includes planning appropriate strategies as well as implementation of various regulations and strategies.
- Oversee the organization's financial needs, submitting donor proposal and taking good care of the organization's fundraising records.
- Produced financial reports and forecasts, managing organizational budget to maintain fiscal health.
- Made all budget recommendations to the board members annually and ensured that the organization's staff adhered to the budget approved by the board members.
- Manage and oversee various organizational projects and programs that are implemented.
- Grant writing to obtain contract and ensure contractual obligations for organization are being met.
- Inform board members regarding any changes or the organization's status and advising other members on the most preferred resolutions and strategies to meet their goals and objectives.
- Oversaw human resources functions, ensuring alignment with organizational goals and compliance with regulations.
- Directly managed the leadership team and filled operational gaps.
- Oversee and implement recruitment, selection, training, development, and performance management of staff.
- Shape and influence a positive staff philosophy and communicate policies and procedures across the organization.
- Oversee Department of Early Education and Care (EEC) licensing process and protocols.
- Develop and strengthen state and federal relationships (elected officials, senior leadership of statewide organizations).
- Ensure full and accurate reporting including the preparation of an annual report and financial statements.
Program Director
Department of Children and Families/Community Resources for Justice
01.2014 - 01.2019
- Oversaw 24-hour operation of nine-bed residential group home for DCF ages 18-22, ensuring compliance with all regulations.
- Managed and prepared annual budget, aligning resources with program goals.
- Recruited, interviewed, hired, and trained new staff, enhancing team capacity and service delivery.
- Oversee 14 staff and sign up for all trainings.
- Provide bi-weekly supervision to staff.
- Work with staff on individual development plans.
- Review and approve all clinical documentation.
- Ensure all DCF contract obligations are being met.
- Attend DCF meetings, treatment meetings, foster care reviews, school meetings, court dates/appearances, meetings with mentors, family workers, DDS hearings, appeal hearings, etc.
- Review and interview all potential referrals.
- Handle all personnel action forms (new employee, salary increases, resignations, terminations).
- Prepare for all audits.
- Pay for and obtain all building licenses and permits.
- Submit all work orders for building repair and maintenance.
- Enter data into payroll grid, review, submit, approve timesheets and beeper pay.
- Provided immediate support and crisis management at all times.
- Prepare and review completion and timely submission of performance evaluations for staff.
Northeast Region Contract Manager - Community Based Services
Department of Youth Services/Northeast Family Institute
01.2009 - 01.2014
- Ensure that all DYS contractual obligations are being met.
- Work closely with DYS Regional staff and contribute to the efforts of the regional team charged with the execution of the DYS community services model through effective oversight and management of the services under this contract.
- Collaborated with 200 juveniles committed to DYS and their families to ensure individualized support and engagement.
- Work closely with victims of Domestic Violence and assist in accessing services to meet their individual needs.
- Work closely with the families of the victims and refer them to necessary services.
- Assist staff in the implementation of individual service plans for clients.
- Ensure that staff are making appropriate referrals for clients for individual therapy.
- Maintain effective relationships with regional leadership.
- Screened, interviewed, and hired staff for program, conducting regular meetings to align on objectives and enhance team communication.
- Supervise community contract which includes providing direct supervision to 16 staff and four District Offices (Haverhill, Lawrence, Lowell, Lynn).
- Oversaw the budget for the Northeast Region.
- Facilitated funding access for youth allowances and supplies, ensuring resources met individual needs.
- Participate in district Leadership and Community Supervision/Casework Team meetings to receive updated information regarding contracted services being delivered and to address and identify any concerns regarding the delivery of said services.
- Prepare programs for both internal and external audits.
- Oversee operation of two GED programs.
Program Director - Somerville Community Re-Entry Center (CRC)
Department of Youth Services/Community Resources for Justice
01.2003 - 01.2009
- Oversee day to day operations of a Department of Youth Services contracted program.
- Drafted and submitted CRC proposals for contracts to secure funding and resources.
- Supervise two Community Monitors and a GED teacher.
- Interview, hire, and train new staff members.
- Co-facilitated and piloted a substance abuse group for parents with the Institute of Health and Recovery.
- Oversee and coordinate on-site GED program.
- Organized and facilitated client treatment meetings to enhance communication and collaboration among stakeholders.
- Implement client's individual service plans.
- Structured services based on client's individual needs during community transition.
- Managed annual program budget, overseeing equipment contracts and office expenses to ensure financial accountability.
- Make appropriate referrals for clients to individual therapy.
- Assess client's needs and contract with outside agencies to conduct groups and therapy.
- Conducted performance evaluations for program staff.
- Delivered accurate monthly reports to track program activities and outcomes.
- Oversee drug testing programming for required clients.
- Place clients on electronic monitoring and oversee daily tracking.
- Coordinate with Harvard Law School a self-advocacy seminar for clients to attend.
Community Monitor - Somerville Day Reporting Center
Department of Youth Services/Community Resources for Justice
01.2001 - 01.2003
- Conducted client drug testing and maintained accurate program drug log to ensure compliance with substance use policies.
- Provide supportive counseling, crisis intervention and prevention to clients around family, school, and job issues.
- Facilitated anger management group sessions to help clients develop emotional regulation skills.
- Supported clients in job development and schoolwork to enhance their educational and employment opportunities.
- Participated in school and parent meetings to support client needs.
- Conduct client intakes, school checks, and curfew calls.
- Follow up with client discipline/consequences.
- File client records and maintain confidential client folders.
- Order office supplies from vendors.
Education
Bachelor of Science Degree - Criminal Justice
Northeastern University
Boston, MA01-2001
Skills
- Care coordination
- Quality assurance
- Crisis intervention and conflict resolution
- Community resource management
- Policy development
- Contract management and compliance oversight
- Documentation and reporting practices
- Project management
- Team leadership
- Training implementation and staff development
- Employee motivation and performance management
- Change management and process improvement
- Financial management and budget oversight
- Analytical thinking and data analysis
- Problem solving and decision making
- Relationship building and collaboration
- Effective communication skills
- Public speaking and interpersonal communication
- Family engagement
- Sales strategy development and negotiation
Certification
- Certified in Boystown Training
- Management Training
- Interpersonal and Supervisory Skills
- MAP (Medication Administration Program)
- Boundaries and Diversity
- Working with Victims of Domestic Violence
- Defensive Disengagement
- First Aid
- CPR
- Crisis Prevention
- Suicide Prevention
- Family Systems Framework
- Managing Transitions
- Motivational Interviewing
- Working with Females
- Working with Families
- Prison Rape Elimination Act
- Fire Safety
- Report Writing
- Gang Awareness
- Adolescent Development
- Drug and Alcohol Awareness
- Positive Youth Development
- Electronic Monitoring
References
Available Upon Request
Awards
- 2002, Outstanding Performance
- 2008, Outstanding Performance
- 2009, Outstanding Performance
- 2012, Outstanding Performance
- 2016, Outstanding Performance
- 2019, Outstanding Performance
- 2025, Outstanding Performance
Timeline
Care Coordination Services Supervisor
Boystown
01.2024 - Current
Care Coordination Consultant
Boystown
01.2022 - 01.2024
Chief Executive Officer/Co-founder
YouMatterInc
01.2019 - 01.2022
Program Director
Department of Children and Families/Community Resources for Justice
01.2014 - 01.2019
Northeast Region Contract Manager - Community Based Services
Department of Youth Services/Northeast Family Institute
01.2009 - 01.2014
Program Director - Somerville Community Re-Entry Center (CRC)
Department of Youth Services/Community Resources for Justice
01.2003 - 01.2009
Community Monitor - Somerville Day Reporting Center
Department of Youth Services/Community Resources for Justice
01.2001 - 01.2003
Bachelor of Science Degree - Criminal Justice
Northeastern University