Jennifer Sisco
Louisville,KY
Summary
Dynamic leader with proven expertise in operational efficiency and employee engagement, honed at LOC group Inc. Excelled in training and mentoring, driving team performance, and implementing process improvements. Achieved significant project completions for Lorah Contracting, showcasing exceptional scheduling coordination and quality assurance skills. Committed to fostering a culture of continuous improvement and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager of Operations
Dominos Pizza Inc.
10.2024 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Lead Forman
LOC Group
03.2017 - 09.2024
- Organized and delivered supplies for each job.
- Troubleshot potential roadblocks during construction projects proactively; implemented creative solutions to minimize downtime effectively.
- Provided training and mentorship to junior team members, enhancing their skills and increasing overall productivity.
- Monitored progress toward established performance benchmarks by generating detailed progress reports for stakeholders'' review regularly.
- Maintained safe working environments by enforcing strict adherence to safety protocols and guidelines, reducing workplace injuries.
- Developed comprehensive project plans that outlined key milestones, objectives, and timelines for efficient execution of tasks.
- Coordinated with subcontractors and vendors for seamless integration of materials and services into projects.
- Implemented innovative construction techniques that improved both the speed of completion and overall building sustainability.
- Led multidisciplinary teams to successfully complete projects within deadlines, maintaining high-quality standards.
- Enhanced construction project efficiency by implementing streamlined processes and procedures.
- Evaluated employees'' performance periodically; provided constructive feedback aimed at improving overall job performance and ensuring project success.
- Improved communication between team members through regular meetings and updates, fostering a collaborative work environment.
- Conducted thorough quality control inspections to identify issues early on, preventing costly rework or delays later in the project timeline.
- Maintained accurate documentation for all project-related activities, including permits, inspections, change orders, and other compliance requirements.
- Fostered a culture of continuous improvement within the construction team; encouraged sharing best practices, learning experiences, and new ideas to enhance overall productivity.
- Performed troubleshooting procedures to diagnose malfunctions.
- Assigned tasks and monitored completion of work to full satisfaction of company standards and customer requirements.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Assisted in recruiting and hiring new construction and extraction workers.
Labor Contractor
Lorah Contracting
05.2015 - 02.2017
- Achieved consistent upper management satisfaction with timely completion of projects through diligent oversight, retention of training procedures. Willingness to learn new tasks and gaining professional knowledge outside of work hours to better improve onsite job duties.
- Implemented effective self scheduling time lines for completion of tile jobs in kitchens and bathrooms.
- Collaborated with team members to weekly jobsite completion goals
Education
High School Diploma -
Eastern High School
Louisville, KY05-2005
Skills
- Training and mentoring
- Purchasing and planning
- Scheduling coordination, Operational efficiency
- Customer & employee engagement
- Policy enforcement, Process improvement
- Budget, Inventory tracking and management
- Assignment of job duties delegation
- Employee motivation, Employee supervision Goal setting
- Records organization and management, Quality assurance
Timeline
Assistant Manager of Operations
Dominos Pizza Inc.
10.2024 - Current
Lead Forman
LOC Group
03.2017 - 09.2024
Labor Contractor
Lorah Contracting
05.2015 - 02.2017
High School Diploma -
Eastern High School