Jennifer Slavens
Billings,MT
Summary
Experienced Communication Dispatcher with 7+ years of logistics coordination for aircraft and ground support fleets. Facilitates patient transport through effective assessment of regional assets and ensures timely communication among teams for optimal patient care. Skilled in CAD software, multi-frequency radio operations, and real-time asset tracking, with a focus on operational safety and regulatory compliance.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Communication Center Specialist
St Vincent Regional Hospital
Billings, Montana
10.2018 - Current
- Managed high call volume while delivering exceptional customer service, ensuring patient needs were met promptly.
- Monitored incoming communications for priority requests that require immediate attention.
- Utilized problem solving techniques to resolve complex customer issues quickly and efficiently.
- Coordinated interdepartmental communication with healthcare providers, enhancing operational efficiency.
- Facilitated connections among callers, departments, and professionals to improve service response.
- Coordinated smooth transition from one shift to next to maintain continuity of communication.
- Maintained confidentiality while managing sensitive patient information daily.
- Trained new team members on communication center policies and procedures as well as best practices for handling customer interactions.
Education
Bachelor of Arts - Modern Languages
Montana State University
Bozeman, MT06-1997
Skills
- Customer service
- Interdepartmental liaison
- Telecommunication management
- Call routing
- Problem solving
- Process improvement
- Confidentiality compliance
Certification
- Certified Flight Coordinator
Timeline
Communication Center Specialist
St Vincent Regional Hospital
10.2018 - Current
Bachelor of Arts - Modern Languages
Montana State University