Jennifer Smith
Alpharetta,GA
Summary
Accomplished General Manager at Roasters with a proven track record in leadership and budgeting, adept at fostering team unity and driving sales growth. Excelled in project management and Microsoft Office Suite, ensuring operational excellence and enhanced profitability. Demonstrated commitment to customer satisfaction and employee development, achieving significant improvements in efficiency and loyalty.
Overview
20
20
years of professional experience
Work History
General Manager
Roasters
07.2010 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Customer Service Manager
Ingles
01.2008 - 07.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Enhanced cash flow by implementing efficient cash management processes and procedures.
- Implemented robust cash controls, reducing instances of fraud and loss while maintaining a secure environment for all transactions.
- Maintained accurate financial records, ensuring compliance with company policies and regulatory requirements.
Bar Manager
Amici
09.2007 - 01.2008
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Data Entry Clerk
Morgan Memorial Hospital
10.2004 - 09.2007
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Education
Certified Nurse's Assistant - Nursing
Central Georgia Technical College
Macon, GA08-2004
High School Diploma -
Putnam County Highschool
Eatonton Ga05-2004
Skills
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Troubleshooting expertise
- Sales expertise
- Marketing
- Budgeting and cost control
- Project Management
- Multitasking Abilities
- Professionalism
- Software configuration
- Application installations
- Microsoft Word Mastery
- Microsoft Outlook, Word, and Excel
Timeline
General Manager
Roasters
07.2010 - Current
Customer Service Manager
Ingles
01.2008 - 07.2010
Bar Manager
Amici
09.2007 - 01.2008
Data Entry Clerk
Morgan Memorial Hospital
10.2004 - 09.2007
Certified Nurse's Assistant - Nursing
Central Georgia Technical College
High School Diploma -
Putnam County Highschool
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