Jennifer Smith
Bellevue
Summary
Hardworking employee with customer service, multitasking, and time management abilities.
Experienced administration professional in overseeing a wide variety of essential functions in a bustling business. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
27
27
years of professional experience
Work History
Office/Sales Manager
West Michigan Truck Accessories/ LINE-X
Springfield
05.2015 - Current
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Maintained accurate records of all transactions between customers and company representatives.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Input statement information, reconciled accounts and resolved discrepancies.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Managed all payments processing, invoicing and collections tasks.
- Reviewed and reconciled customer accounts to ensure accuracy of invoices and payments.
Body Shop Assistant Manager
Phil Smead's Auto Body
Battle Creek
08.1998 - 05.2015
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Performed administrative duties such as preparing invoices or updating records.
- Implemented cost-reduction initiatives to improve profitability.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Delegated work to staff, setting priorities and goals according to their abilities.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Wrote complete and accurate cost estimates for labor and parts.
- Utilized POS system to process sales transactions accurately and efficiently.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Managed cash flow accurately and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Selected vendors with largest inventory, best prices and quickest delivery, building lasting relationships.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Processed payments for customers' purchases.
- Coordinated activities between departments within the shop.
- Processed and issued employee tax forms (W-2, W-4) and maintained accurate payroll records.
- Calculated and applied wage garnishments.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Onboarded new employees in time reporting and payroll systems.
- Responded to employee inquiries regarding payroll and timekeeping.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Processed payroll, calculated wages, deductions, and issued paychecks to employees.
Education
High School Diploma -
Gull Lake High School
Richland, MI05-1996
Some College (No Degree) -
Kellogg Community College
Battle Creek, MISkills
- Sales strategy
- Customer relationship management
- Inventory management
- Cost reduction
- Effective communication
- Time management
- Vendor management
- Multitasking capacity
- Appointment scheduling
- POS QuickBooks expert
Timeline
Office/Sales Manager
West Michigan Truck Accessories/ LINE-X
05.2015 - Current
Body Shop Assistant Manager
Phil Smead's Auto Body
08.1998 - 05.2015
High School Diploma -
Gull Lake High School
Some College (No Degree) -
Kellogg Community College