JENNIFER SMITH
Phoenix,AZ
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
21
21
years of professional experience
Work History
Team Leader, Trainer
HIBCC
Phoenix, AZ
02.2024 - 01.2026
- Assigned tasks to employees for efficient processing.
- Trained newly hired employees to enhance team performance.
- Assisted coworkers with inquiries to promote collaboration.
- Verified names and addresses of medical facilities through online research and direct calls.
- Conducted quality assurance on completed work to ensure accuracy.
Tax Preparer
H&R Block
Glendale, AZ
12.2024 - 04.2025
- Utilized H&R Block software to prepare individual tax returns efficiently.
- Reviewed financial documents for compliance with IRS regulations.
- Conducted client interviews to gather essential documentation for tax preparation.
- Educated clients on tax obligations, deductions, and available services.
- Filed tax returns electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
- Addressed client inquiries regarding tax issues and filing status promptly.
- Finalized paperwork with local, state, and federal authorities for timely processing.
Customer Service Professional
H&R Block
Glendale, AZ
01.2024 - 04.2024
- Ensured office readiness and organization at start of each day.
- Greeted customers upon entry and facilitated appointment check-ins.
- Exhibited courteous and empathetic service in all customer interactions.
- Handled customer inquiries and resolved complaints swiftly.
- Provided comprehensive information on products and services offered.
- Troubleshot product issues, addressing concerns effectively.
- Documented and updated customer records based on interactions.
- Developed a knowledge base to keep pace with evolving products and services.
Team Leader, Trainer
Conduent-Xerox Business Services
Upstate New York
05.2014 - 11.2023
- Established efficient data entry processes, enhancing accuracy and processing speed.
- Trained new employees on operational procedures to uphold best practices.
- Verified compliance with process control for New York State Worker’s Compensation.
- Executed general processing for ODM and CCM mailings, meeting all deadlines.
- Maintained high-quality standards across all operational procedures.
- Advised employees on correcting data entry inaccuracies to improve reliability.
- Processed checks into the system promptly, facilitating timely transactions.
- Assisted in various queues to support team efforts as required.
Team Leader, Trainer
Sourcehov
Upstate New York
03.2005 - 05.2014
- Submitted daily code changes for office systems to enhance functionality.
- Maintained environmental safety checks in all areas, ensuring team safety.
- Scheduled employee time off and monitored work quality across teams.
- Collaborated with senior management to implement techniques for faster, accurate data entry.
- Collected and input data into the system with precision and efficiency.
- Executed quality assurance on completed work to uphold high standards.
- Verified completion of workflows through daily checks for operational consistency.
Education
Medical coding and billing -
Elmira Business Institute
Endicott, NY01-2005
Skills
- Customer service
- Kronos
- Microsoft Teams and Webex
- Quality assurance
- Microsoft Word
- Data entry proficiency
- Adaptability
- Typing speed 40-50 WPM
- 7500 keystrokes per hour
- Supportive team player
- Attention to detail
- Quick learner
Timeline
Tax Preparer
H&R Block
12.2024 - 04.2025
Team Leader, Trainer
HIBCC
02.2024 - 01.2026
Customer Service Professional
H&R Block
01.2024 - 04.2024
Team Leader, Trainer
Conduent-Xerox Business Services
05.2014 - 11.2023
Team Leader, Trainer
Sourcehov
03.2005 - 05.2014
Medical coding and billing -
Elmira Business Institute