Jennifer Smith
Katy,TX
Summary
Experienced professional with nearly ten years in customer service and office management. Proven ability to enhance operational efficiency and improve client satisfaction. Strong organizational skills and adept at managing multiple tasks in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Operations Coordinator
Gilbert Seemless Gutters
Katy, Texas
08.2017 - 01.2026
- Developed project schedules and timelines for gutter installation services, improving service delivery.
- Managed inventory levels by tracking supply usage and adjusting orders accordingly.
- Created and shared payroll reports with management and departments, facilitating financial oversight.
- Maintained detailed records of operational activities to support accurate performance tracking. of all operational activities to assist in performance tracking.
Manager/Bartender
Vitales Sports Bar
Grand Rapids, Michigan
03.2015 - 06.2017
- Managed daily operations to ensure smooth service at Vitales Sports Bar.
- Developed schedules for employees to optimize staffing levels during peak hours.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided personalized service to enhance customer satisfaction. to provide exceptional service and recommendations.
Server
Uccellos Restaurant and Sports Bar
Grand Rapids, Michigan
07.2010 - 02.2014
- Provided excellent customer service in a fast-paced restaurant environment.
- Processed food and beverage orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled customer complaints professionally to maintain satisfaction.
Education
Associate of Arts -
Grand Rapids Community College
Grand Rapids, MI05-2011
High School Diploma -
East Kentwood Highschool
Kentwood, MI06-2008
Skills
- Project management
- Inventory control
- Payroll administration
- Data analysis
- Process optimization
- Customer relationship management
- Point of sale systems
- Problem solving
- Effective communication
- Outstanding customer service
Timeline
Operations Coordinator
Gilbert Seemless Gutters
08.2017 - 01.2026
Manager/Bartender
Vitales Sports Bar
03.2015 - 06.2017
Server
Uccellos Restaurant and Sports Bar
07.2010 - 02.2014
Associate of Arts -
Grand Rapids Community College
High School Diploma -
East Kentwood Highschool