JENNIFER SMITH
JEFFERSON CITY,MO
Summary
Customer-focused technician with strong skills in data processing and effective communication. Proven ability to enhance client satisfaction through efficient support and attention to detail.
Overview
27
27
years of professional experience
Work History
Benefit Program Technician
Department of Social Services
Jefferson City, Missouri
10.2021 - Current
- Processed Intergovernmental Referrals efficiently
- Delivered customer service support to improve client satisfaction
- Handled Out of State email requests
- Process Enforcement actions
Public Health Data Technician
Department Of Health And Senior Services
Jefferson City, Missouri
07.2020 - 10.2021
- Collaborated with county health departments throughout Missouri
- Updated birth certificates for adoption and court order processes
- Processed putative father searches
- Delivered customer support across diverse environments
Data Entry/Research Assistant
Systems & Methods Inc.
Jefferson City, Missouri
10.1999 - 05.2020
- Processed child support payments, ensuring accuracy and efficiency
- Investigated unposted payments with MACSS to resolve discrepancies
- Contacted employers to clarify payment statuses
Education
High School Diploma -
Helias High School
Jefferson City, MT05-1997
Skills
- MACSS system
- Data processing
- Microsoft Excel
- Microsoft Office
- Customer service
- Training
- Team collaboration
- Effective communication
Timeline
Benefit Program Technician
Department of Social Services
10.2021 - Current
Public Health Data Technician
Department Of Health And Senior Services
07.2020 - 10.2021
Data Entry/Research Assistant
Systems & Methods Inc.
10.1999 - 05.2020
High School Diploma -
Helias High School