Jennifer Solares
Orlando
Summary
Friendly Counter Attendant with strong communication and customer service skills. Dedicated to quickly and thoroughly resolving questions and issues to delight of patrons. Thrives in fast-paced settings. Reliable food service worker bringing several years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Gerber Collision
Orlando
08.2022 - Current
- Assisted customers with inquiries regarding services and claims processes.
- Coordinated with repair technicians to ensure timely service updates for clients.
- Educated clients about insurance procedures and coverage options available.
Customer Service Representative
Lynx
Orlando
08.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier
ARAMARK
Orlando
02.2019 - Current
- Maintained cleanliness, sanitation and organization of dining area.
- Served customers quickly and efficiently and prevented delays in serving lines.
- Followed facility and department infection control policies and procedures.
- Operated cash register and made correct change in prompt manner.
Customer Service Representative
QUANTUM DISTRIBUTORS
FL
06.2017 - 02.2018
- Provided exceptional service and engagement via telephone.
- Greeted, assisted and solicited individuals entering office and calling by phone.
- Provided excellent customer service that exceeded customers' expectations.
Sales Associate
WALMART
Orlando
11.2009 - 06.2017
- Demonstrated team work and flexibility to meet customer and business needs.
- Greeted and assisted customers with locating and selecting products.
- Worked assigned hours and maintained flexible schedule.
- Assisted customers at counter, via email and phone.
Cashier
SAM'S CLUB
Orlando
11.2006 - 02.2008
- Processed customer transactions and handled cash and inventory control.
- Performed cashier duties and provided exceptional customer service during service periods and breaks.
- Counted and verified money received and issue receipts.
- Made eye contact, smiles, greets and offered help to every customer.
Photographer
KODAK
Orlando
06.2004 - 02.2006
- Met daily production goals and set imagery standards as noted in Style Guide.
Education
High School Diploma -
Olympia High School
Orlando, FLSkills
- Customer relationship management
- Claims processing
- Service updates coordination
- Insurance procedures education
- Customer support strategies
- Data entry management
- Food safety
- Sanitation practices
Timeline
Customer Service Representative
Gerber Collision
08.2022 - Current
Customer Service Representative
Lynx
08.2021 - Current
Cashier
ARAMARK
02.2019 - Current
Customer Service Representative
QUANTUM DISTRIBUTORS
06.2017 - 02.2018
Sales Associate
WALMART
11.2009 - 06.2017
Cashier
SAM'S CLUB
11.2006 - 02.2008
Photographer
KODAK
06.2004 - 02.2006
High School Diploma -
Olympia High School