JENNIFER SORIA
Fresno,CA
Summary
Personable and energetic Front Office Professional committed to delivering friendly and competent assistance in all facets of customer service and administrative support.
Lover of music, art and education offering honed competencies in multi-line phone systems, calender management, multitasking, problem solving, and client relationships.
Overview
17
17
years of professional experience
Work History
Housekeeper
Self-employeed
Fresno, CA
08.2019 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Upheld high standards of tidiness and sanitation to maintain a welcoming atmosphere for homeowners.
- Implemented problem-solving and multitasking skills to ensure client satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
Deli Clerk
Sam's Italian Deli And Market
Fresno, CA
03.2014 - 07.2019
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Housekeeper
Fox And Squirrel Housecleaning
Fresno
06.2008 - 07.2011
- Prioritized client comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for homeowners.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Receptionist
Abby Pet Hospital
Fresno, CA
02.2007 - 03.2008
- Welcomed customers with friendly and professional greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled and confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained confidentiality of information regarding clients and company.
- Collected payments, processed transactions and updated relevant records.
Education
No Degree - English Literature
Fresno City College
FresnoNo Degree - Art History
CSU Fresno
Fresno, CASkills
- Excellent Verbal and Written Communication
- Courteous and Professional
- Tech-Savvy
- Data Entry
- Multi-Line Telephone Systems
- Schedule Management
- Customer/Client Relationship Building
- Time Management/ Multitasking
- Attention to Detail
- Responsible Handling of Confidential Client Information
- Team Collaboration
- Conflict Resolution
Accomplishments
Created, edited, and published Travelers to the Grave magazine, a Central Valley Arts and Literature publication that highlights local poets, photographers, and fine artists.
Participated in LitHop Fresno in 2021 with Travelers to the Grave, and with Punk Poetics in 2023.
Published in The Ram's Tale in 2012 & 2013, winning second prize for Poetry.
Self-taught novice guitar skills
Timeline
Housekeeper
Self-employeed
08.2019 - Current
Deli Clerk
Sam's Italian Deli And Market
03.2014 - 07.2019
Housekeeper
Fox And Squirrel Housecleaning
06.2008 - 07.2011
Receptionist
Abby Pet Hospital
02.2007 - 03.2008
No Degree - English Literature
Fresno City College
No Degree - Art History
CSU Fresno