Jennifer Sosa
SchoolsFirst FCU
Tustin,CA
10
years of professional experience
Dynamic and dedicated professional seeking a challenging role within a division that utilizes education, skills, and diverse experiences for impactful contributions. Eager to embrace opportunities for professional growth while tackling new challenges that promote personal development. Committed to delivering exceptional results and driving team success through innovative solutions and collaboration.
Work History
Service Delivery Representative 2/ Debit Card Services 3
3 Years 6 Months- Streamlined processing of member requests using CRM tools, improving response times and service efficiency.
- Led initiatives to optimize workflow processes, resulting in enhanced productivity and reduced turnaround times.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Processed customer transactions accurately and efficiently using banking software (Symitar).
Supervisor
2 Years- Ability to work independently in a fast environment, problem solver, paying attention to details and quality, while handling high volume calls and make business decisions in an effective manner
- Mentored and trained team members on best practices and operational procedures.
- Oversaw daily operations to ensure adherence to company policies and quality standards.
- Developed training materials to enhance onboarding experience for new hires.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Assistant Manager
5 Years- Streamlined inventory management processes to enhance product availability and reduce discrepancies.
- Oversaw daily operations to maintain store cleanliness and organization.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Skills
Effective communication
teamwork
multi-task
Fluent in English
Spanish.
Customer satisfaction
Teamwork
Teamwork and collaboration
Time management
Problem-solving abilities
Multitasking Abilities
Excellent communication
Organizational skills
Effective communication
Active listening
Timeline
Service Delivery Representative 2/ Debit Card Services 3
SchoolsFirst FCU
01.2023 - CurrentRead More
Supervisor
NATIONSBENEFITS
01.2021 - 01.2023Read More
Assistant Manager
Nordstrom Rack
01.2016 - 01.2021Read More
TUSTIN HIGH SCHOOL
Read More
ACCESS (INDEPENDENT STUDY)
Read More