Jennifer Soto
Rocklin,CA
Summary
Customer Service driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Excellent communicator with 6 years in a demanding environment as a Customer Service Representative as well as Medical Representative. Patient and empathetic Medical Assistant with extensive background in conflict resolution and customer care. Desires a Lead back office Medical Assistant role. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with years of experience working in busy environments.
Overview
20
20
years of professional experience
Work History
Package Handler
Fedex Ground
06.2017 - 01.2019
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
Back Office Medical Assistant Lead
Kristine Burke MC INC
08.2004 - 05.2010
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Changed sterile dressings
- Obtained information about clients' medical history, drug history, complaints and allergies
- Provided pre- and post-operative care
- Scheduled and accompanied clients to medical appointments
- Maintained a clean, healthy and safe environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Maintained sanitary residents' and program rooms
- Followed safe lifting techniques and individual resident lifting instructions
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, and EKGs.
Medical Assistant
Dr Joe Kelada
01.2003 - 01.2004
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Obtained information about clients' medical history, drug history, complaints and allergies
- Scheduled and accompanied clients to medical appointments
- Maintained a clean, healthy and safe environment.
Sale Associate
BlockBuster
01.1999 - 01.2002
- Prepared merchandise for sales floor
- Wrote, negotiated and finalized sales contracts
- Directed individuals to merchandise locations
- Suggested accessories and complementary purchases
- Accepted and processed returns
- Maintained adherence to all company protocols
- Kept work areas clean and neat at all times
- Provided repeat customers with exceptional care and attention
- Prioritized and accomplished wide range of tasks each shift
- Updated computer inventory listings
- Prepared outgoing shipments
- Worked collaboratively in team environment.
Education
Certifed Medical Assistant - Medical Asstiant
Kalpan College
Sacarmento, CA01.2003
Certifed Nurse Assistant - Nursing
Seirra College
Rocklin, CA01.2002
High School Diploma -
Rocklin High School
Rocklin, CA01.2001
Skills
- Customer service focus
- Relationship building
- Flexible schedule
- Professional demeanor
- Multi-tasking strength
- High energy
- Interpersonal skills
- Quick learner
- Strong client relations
- Self-motivated
- Customer service
- Creative problem solver
- Product Packing
- Truck Loading
- Shipping Documentation
- Material Stacking
- Warehouse Environment Safety
Timeline
Package Handler
Fedex Ground
06.2017 - 01.2019
Back Office Medical Assistant Lead
Kristine Burke MC INC
08.2004 - 05.2010
Medical Assistant
Dr Joe Kelada
01.2003 - 01.2004
Sale Associate
BlockBuster
01.1999 - 01.2002
Certifed Medical Assistant - Medical Asstiant
Kalpan College
Certifed Nurse Assistant - Nursing
Seirra College
High School Diploma -
Rocklin High School
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