Jennifer Southwell
Pembroke Pines
Summary
Dynamic and results-driven healthcare executive with over 20 years of progressive leadership experience in home health, post-acute care, and multi-site service delivery. Renowned for transforming underperforming operations, scaling clinical programs, and fostering high-accountability cultures that enhance quality, compliance, and financial performance. Extensive expertise in home health operations, clinical oversight, regulatory readiness, workforce development, and enterprise-level service delivery. Committed to driving innovation and excellence in healthcare services to meet evolving industry demands.
Overview
24
24
years of professional experience
Work History
Partner
Principle Care Group
Florida
04.2024 - Current
- Strategic partner supporting value-based care initiatives and operational excellence across home-based care programs.
- Advises on clinical operations, workflow optimization, and scalable care delivery models.
- Led strategic initiatives to enhance patient care delivery and operational efficiency.
- Collaborated with cross-functional teams to implement best practices in healthcare management.
- Analyzed operational workflows, identifying key areas for process optimization and cost reduction.
- Directed project planning efforts, ensuring alignment with organizational goals and objectives.
- Develop value based programs such as Hedis Gap Closures, Wound Care, Therapy utilization, SNF at Home
Interim Chief Operating Officer
Elite Home Health
Florida
01.2026 - 05.2026
- Executive leader responsible for enterprise operations, clinical performance, regulatory compliance, Human Resources and organizational growth.
- Drives operational strategy, quality outcomes, and financial sustainability across multi-site home health operations.
- Leads cross-functional teams, performance optimization, and system-wide process improvements.
- Directed operational strategies to enhance service delivery and improve patient outcomes.
- Implemented quality assurance programs to ensure compliance with healthcare regulations and standards.
- Led cross-functional teams in developing and executing strategic initiatives for business growth.
- Streamlined workflow processes, resulting in increased efficiency across multiple departments.
- Mentored senior management, fostering leadership skills and promoting a culture of continuous improvement.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
Chief Clinical Officer
MySpot
Miami–Fort Lauderdale Area
08.2024 - 02.2026
- Led clinical strategy, quality programs, and patient-care operations for a growing healthcare organization.
- Oversaw clinical teams, compliance, and performance improvement initiatives.
- Strengthened clinical governance and standardized care delivery across service lines.
- Developed and implemented clinical protocols to enhance patient care quality.
- Led cross-functional teams to optimize operational efficiency across clinical departments.
- Oversaw compliance with regulatory standards, ensuring adherence to best practices in healthcare delivery.
- Analyzed clinical data to identify trends, resulting in improved patient outcomes and service delivery.
- Directed training programs for clinical staff, fostering professional development and enhancing team performance.
- Collaborated with executive leadership to align clinical strategies with organizational goals and initiatives.
- Evaluated new technologies for integration into clinical workflows, improving overall system functionality.
- Championed continuous quality improvement efforts, identifying opportunities for improvement and implementing targeted interventions.
- Enhanced patient satisfaction by optimizing care delivery processes and streamlining communication among healthcare providers.
- Promoted a culture of safety by developing comprehensive risk management strategies aimed at reducing potential hazards in the workplace.
- Recruited top talent for key leadership positions, fostering professional growth through mentorship and ongoing education opportunities.
- Managed financial resources effectively to support organizational goals while maintaining fiscal responsibility and sustainability.
- Established and maintained collaborative partnerships with key stakeholders, promoting organizational alignment and driving essential change.
- Streamlined workflows leading to more efficient use of existing resources within various departments throughout the organization.
- Increased employee engagement levels through the implementation of transparent communication channels that empowered staff members to contribute ideas regarding improvements in operations.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Founded performance- and merit-based evaluation system to assess staff performance.
SVP of Home Health Services
onehome (Humana)
Miramar, FL
07.2021 - 04.2024
- Directed multi-state home health operations, clinical programs, and service delivery for a large post-acute organization.
- Oversaw operational performance, quality outcomes, and payer-partner expectations.
- Led large-scale teams, budget oversight, and enterprise-level process improvements.
- Drove process improvements, enhancing operational efficiency across multiple departments.
- Oversaw budget management and resource allocation to optimize financial performance.
- Established key performance indicators to monitor progress and ensure accountability among teams.
- Cultivated relationships with stakeholders, fostering collaboration and communication throughout the organization.
- Mentored emerging leaders, providing guidance on career development and leadership skills.
- Spearheaded change management initiatives, facilitating smooth transitions during organizational transformations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
- Presented and discussed strategy and initiative progress with senior business leaders.
- Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Evaluated hiring, firing, and promotions requests.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Developed in home HEDIS gap closure initiative as a value add to home care products
VP of Home Health
onehome (Humana)
Miramar, FL
07.2019 - 04.2024
- Managed home health operations, staffing models, and compliance across multiple regions.
- Implemented operational efficiencies and standardized workflows to support growth.
- Led cross-functional teams to enhance operational efficiency and service delivery across multiple departments.
- Developed strategic initiatives to improve customer engagement and satisfaction metrics within healthcare services.
- Implemented data-driven decision-making processes, optimizing resource allocation and project outcomes.
- Oversaw budget management and financial planning, ensuring alignment with organizational goals and objectives.
- Enhanced process improvement frameworks that resulted in streamlined operations and reduced turnaround times.
- Established key performance indicators to measure success of strategic initiatives and drive accountability across all levels.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
Director of Home Health Services
onehome (Humana)
Miramar, FL
07.2017 - 07.2019
- Oversaw day-to-day home health operations, clinical coordination, and regulatory readiness.
- Strengthened quality programs and improved patient-care processes.
Owner / Operator
On The Way Home Care Services
Florida
07.2007 - 07.2017
- Founded and operated a home care agency delivering personal care and support services.
- Managed all business functions including operations, staffing, compliance, and client relations.
- Built a reputation for high-quality, community-based care.
- Managed daily operations for home care services, ensuring high-quality care delivery to clients.
- Developed and implemented training programs for caregivers, enhancing service quality and compliance standards.
- Oversaw recruitment, hiring, and onboarding of staff, fostering a skilled and compassionate team environment.
- Implemented quality assurance protocols, ensuring adherence to regulatory requirements and industry best practices.
- Managed day-to-day business operations.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
Director of Operations
St. Louis Rehabilitation
Miami–Fort Lauderdale Area
07.2003 - 07.2007
- Led operations for rehabilitation services, including staffing, scheduling, and clinical coordination.
- Improved operational workflows and supported organizational growth.
Occupational Therapist
St. Louis Rehabilitation
Miami–Fort Lauderdale Area
07.2002 - 07.2003
- Delivered patient-centered occupational therapy services across diverse clinical settings.
- Collaborated with interdisciplinary teams to support patient recovery and functional outcomes.
Education
Bachelor of Science - Occupational Therapy
Florida International University
Miami, FL12-2001
Skills
- Home Health & Post-Acute Operations
- Clinical Leadership & Governance
- Multi-Site Operational Management
- Regulatory Compliance & Accreditation
- Quality & Performance Improvement
- Workforce Development & Leadership
- Strategic Planning & Execution
- Payer & Partner Relations
- Budgeting & Financial Oversight
- Process Optimization & Systems Design
- Performance analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Interim Chief Operating Officer
Elite Home Health
01.2026 - 05.2026
Chief Clinical Officer
MySpot
08.2024 - 02.2026
Partner
Principle Care Group
04.2024 - Current
SVP of Home Health Services
onehome (Humana)
07.2021 - 04.2024
VP of Home Health
onehome (Humana)
07.2019 - 04.2024
Director of Home Health Services
onehome (Humana)
07.2017 - 07.2019
Owner / Operator
On The Way Home Care Services
07.2007 - 07.2017
Director of Operations
St. Louis Rehabilitation
07.2003 - 07.2007
Occupational Therapist
St. Louis Rehabilitation
07.2002 - 07.2003
Bachelor of Science - Occupational Therapy
Florida International University