Jennifer Spears
Enid,OK
Summary
Adept at administrative support and conflict resolution, I enhanced patient care and streamlined operations at Empowered Management Solutions. Leveraging HIPAA compliance and critical thinking, I improved customer satisfaction and operational efficiency. My background spans healthcare to retail, underscoring my ability to multitask and solve problems in diverse settings.
Overview
10
10
years of professional experience
Work History
Medical Office Clerk
Empowered Management Solutions
03.2023 - Current
- Coordinated patient scheduling, check-in, and check-out.
- Used Genesis to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Registered patients and completed associated tasks for accurate records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Explained insurance plan to inform patients for adequate patient care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Administrator
Spears Electric LLC
04.2022 - 01.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Processed payroll to facilitate prompt staff payments.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Aircraft Cleaner
Vertex Aerospace
12.2021 - 03.2022
- Safely used chemicals and other cleaning equipment.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Maintained accurate documentation of performed work and completed tasks.
- Operated power washing systems to clean exterior of Aircraft.
- Inspected and wore proper PPE to perform cleaning tasks.
- Utilized a government issued TO to follow specific guidelines for cleaning Aircraft.
- Greased and Lubed exterior of Aircraft using appropriate equipment.
Certified Nursing Assistant
Golden Oaks Village
08.2020 - 12.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
St. Mary's Regional Medical Center
02.2020 - 08.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
Grocery Stocker
Jumbo Foods
01.2015 - 02.2020
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Completed regular cycle counts and inventory audits.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Greeted customers and directed to requested products.
Education
No Degree - Certified Nursing Assistant
Autry Technology Center
Enid, OK12.2019
Associate of Applied Science - Nursing
Northern Oklahoma College
Tonkawa, OK05.2019
High School Diploma -
Enid High School
Enid, OK05.2017
Skills
- Conflict resolution techniques
- Administrative support experience
- HIPAA Compliance
- Phone and Email Etiquette
- Critical thinking abilities
- Billing knowledge
- Insurance Verification
- Multitasking and Organization
- Records Management
- Problem-Solving
Timeline
Medical Office Clerk
Empowered Management Solutions
03.2023 - Current
Office Administrator
Spears Electric LLC
04.2022 - 01.2024
Aircraft Cleaner
Vertex Aerospace
12.2021 - 03.2022
Certified Nursing Assistant
Golden Oaks Village
08.2020 - 12.2021
Certified Nursing Assistant
St. Mary's Regional Medical Center
02.2020 - 08.2020
Grocery Stocker
Jumbo Foods
01.2015 - 02.2020
No Degree - Certified Nursing Assistant
Autry Technology Center
Associate of Applied Science - Nursing
Northern Oklahoma College
High School Diploma -
Enid High School
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