Jennifer Springer
Chowchilla,CA
Summary
Accomplished Practice Manager with a proven track record at Central Valley Veterinary Clinic, enhancing operational efficiency and financial health through strategic planning and staff management. Skilled in regulatory compliance and budgeting, with a knack for fostering high-performance teams. Demonstrated success in improving resource utilization and implementing continuous improvement practices.
Overview
9
9
years of professional experience
Work History
Practice Manager
Central Valley Veterinary Clinic
2024.07 - Current
- Oversaw accounting, budgeting, and financial reporting.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Consulted with healthcare professionals on business decisions.
- Supervised team of 20+ office personnel.
- Ordered all office supplies and kept check on inventory levels.
- Boosted staff morale by offering constructive feedback and specific direction.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Developed policies and procedures for effective pharmacy management.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Successfully negotiated client contract renewals to create increased revenue.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Registered Veterinary Technician
Standiford Veterinary Center
2018.04 - 2020.11
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted senior staff with blood analyses and physical assessments.
- Collected patient biopsies and blood samples for laboratory analysis.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Performed dental cleanings using ultrasonic scaler.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Assisted veterinarians with radiographs and ultrasounds.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Trained and mentored other LVT staff.
- Maintained detailed records of animal health care and diagnostic treatments.
Orthopedic Technician
Oakdale Veterinary Group
2015.09 - 2019.11
- Prepared and passed instruments, sutures and supplies needed in operative procedure and maintained correct count.
- Maintained consistent work environment, overseeing intricate daily tasks with minimal supervision.
- Adjusted and monitored injectable and inhaled anesthesia and sedation by thoroughly assessing vitals and health of patients.
- Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
- Assisted with transports of invasively monitored O.R. and I.C.U. patients.
- Handled emergency situations by stepping in to perform CPR on patients until anesthesiologist arrived.
- Provided airway management interventions, tracheal intubation, and ventilatory support.
- Assisted post-operative patients with acute pain management in line with established safety and medicine administration protocols.
- Mixed pigments to match patients' skin coloring according to formulas and applied mixtures to orthotic or prosthetic devices.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Arts - Education
Liberty University
Lynchburg, VA06.2023
Skills
- Electronic Health Records
- Continuous Improvement
- Resource Utilization
- Policy and procedure development
- Strategic Planning
- Staff Management
- Payroll Administration
- Policy Development
- Workflow Planning
- Practice Management
- Client consulting
- Regulatory Compliance
- Marketing
- Strategic business planning
- Performance Metrics
- Bookkeeping
- Human Resources
- Employee performance
- Schedule Management
- Budgeting expertise
Timeline
Practice Manager
Central Valley Veterinary Clinic
2024.07 - Current
Registered Veterinary Technician
Standiford Veterinary Center
2018.04 - 2020.11
Orthopedic Technician
Oakdale Veterinary Group
2015.09 - 2019.11
Bachelor of Arts - Education
Liberty University
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