Jennifer St. Angelo
Mount Vernon,Illinois
Summary
Dynamic professional with a proven track record in customer relations and staff management at J& J Home Solutions and Antioch Christian Church. Adept at fostering positive learning environments and enhancing service quality. Skilled in conflict resolution and curriculum implementation, I excel in building lasting relationships and driving team success through effective communication and strategic problem-solving.
Overview
15
15
years of professional experience
Work History
Owner
Self-employeed
Windsor, CO
01.2019 - 01.2024
- Developed foundational knowledge of business operations and customer service protocols.
- Engaged with customers to provide exceptional service and address inquiries effectively.
- Adapted quickly to new tasks, enhancing efficiency in daily operations and workflow management.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Teacher
Antioch Christian Church
Denver, CO
03.2009 - 07.2012
- Developed engaging lesson plans to enhance student understanding and retention of core subjects.
- Implemented classroom management strategies to foster a positive learning environment and promote student participation.
- Assessed student progress through various evaluation methods, ensuring alignment with curriculum standards.
- Adapted instructional materials to meet diverse learning needs, enhancing accessibility for all students in the classroom.
- Engaged with parents through regular communication regarding student progress, fostering a supportive home-school partnership.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
Bachelor of Science - Counseling Psychology
Walden University
Minneapolis, MN05-2019
Skills
- Customer relations
- Verbal and written communication
- Staff management
- Staff hiring
- Human resource management
- Service quality assurance
- Classroom management
- Relationship building
- Positive role model and mentor
- Conflict resolution
- Curriculum implementation
- Student assessment
Timeline
Owner
Self-employeed
01.2019 - 01.2024
Teacher
Antioch Christian Church
03.2009 - 07.2012
Bachelor of Science - Counseling Psychology
Walden University