JENNIFER STANLEY
NATIONS LENDING CORPORATION
Akron,OH
10
years of professional experience
Senior mortgage processor with 7+ years of experience in document review, regulatory compliance, and pipeline management. Known for accurate verification, fast condition resolution, and strong borrower communication.
Experienced mortgage processing professional with a strong record of managing high-volume pipelines, resolving underwriting conditions, and keeping files moving to clear-to-close. Skilled in Encompass, FHA/VA/conventional guidelines, and accurate income, asset, credit, and employment verification. Consistent focus on customer service, timely updates, and team coordination.
Senior-level mortgage processor with experience mentoring staff, improving workflow, and supporting compliant loan decisions. Trusted for detailed file review, risk reduction, and effective communication with borrowers, loan officers, and underwriters.
Experienced with managing end-to-end mortgage processing, ensuring accuracy and compliance with all regulatory requirements. Utilizes strong analytical skills to review and verify financial documents, ensuring seamless loan approval process. Knowledge of working collaboratively with underwriters and loan officers to achieve timely and efficient closures.
Work History
Senior Mortgage Processor
5 Years 3 Months- Coordinated with borrowers, loan officers, and underwriters to resolve outstanding conditions efficiently.
- Verified income, assets, credit, and employment details against loan program guidelines.
- Reviewed mortgage applications for completeness, ensuring accurate documentation before underwriting submission.
- Managed Encompass loan files, maintaining organized records and timely status updates.
- Interpreted FHA, VA, and conventional requirements to support compliant loan processing.
- Tracked disclosure and closing timelines, preventing delays through proactive follow-up.
- Mentored processing staff on documentation standards, workflow priorities, and investor guidelines.
- Improved team productivity through effective communication and collaboration among colleagues.
- Played an instrumental role in achieving company goals through consistent achievement of individual targets.
- Mitigated risks associated with lending decisions by diligently verifying income, assets, and credit history information provided by applicants.
- Enhanced customer satisfaction by providing timely and accurate updates on loan applications.
- Demonstrated expertise in various loan products, offering tailored solutions to meet clients'' unique needs.
- Managed a high-volume pipeline of loans, prioritizing tasks for optimal efficiency and client satisfaction.
- Collaborated with underwriters to expedite loan approvals, resulting in faster closings for clients.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout the entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared file for final clear-to-close by branch management.
- Communicated with originator and applicant concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Processed mortgage loan applications accurately and successfully for over [5] years.
Mortgage Loan Processor
2 Years 2 Months- Processed mortgage applications from submission through clear-to-close, ensuring complete, accurate loan files.
- Reviewed income, credit, asset, and appraisal documents for compliance with underwriting guidelines.
- Coordinated with borrowers, loan officers, underwriters, and closing teams to resolve file conditions.
- Managed loan pipelines in LOS systems, maintaining timely updates and organized documentation.
- Identified missing documentation early, preventing delays and reducing processing rework.
- Improved file turnaround by streamlining follow-up tasks and strengthening quality control checks.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Received ongoing, comprehensive training on home loan products and mortgage process.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Streamlined application turnaround times, conducting thorough risk assessments for each loan application.
- Maintained a high level of customer satisfaction by providing detailed explanations of loan terms and answering inquiries promptly.
- Improved processing timelines, diligently tracking each loan's progress and identifying bottlenecks.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Communicated with originator and applicant concerning progress of loan file.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
Mortgage Loan Processor
1 Year 4 Months- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Verified disclosures, title items, and escrow documents to support accurate closing preparation.
- Trained junior processors on documentation standards, workflow priorities, and borrower communication.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout the entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Managed loan pipelines in LOS systems, maintaining timely updates and organized documentation.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
Mortgage Loan Processor
6 Months- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Communicated with originator and applicant concerning progress of loan file.
- Verified disclosures, title items, and escrow documents to support accurate closing preparation.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Education
Associate Degree in Nursing - MEDICAL
Skills
Loan processing
Mortgage loan processing
Loan origination systems
Loan programs
Regulatory compliance
Mortgage regulations
Document review
Pipeline management
Appraisal review
Credit evaluation
Information verification
Processing documents
Closing procedures
Pipeline management
Conflict resolution
Employment verification
Credit verification
Conflict resolution
Customer communication
Customer service
Relationship management
Verbal communication
Problem-solving
Loan servicing
Relationship management
Mortgage loan processing
Credit evaluation
Employment verification
Credit verification
Timeline
Senior Mortgage Processor
NATIONS LENDING CORPORATION
07.2021 - 10.2026Read More
Mortgage Loan Processor
CROSS COUNTRY MORTGAGE
04.2019 - 06.2021Read More
Mortgage Loan Processor
MAGNOLIA BANK
07.2017 - 11.2018Read More
Mortgage Loan Processor
FIRST COMMUNITY MORTGAGE
01.2017 - 07.2017Read More
Fortis College
Associate Degree in Nursing from MEDICAL
Read More