Susan Park
Indian Rocks Beach
Summary
Results-driven professional with extensive experience in mortgage processing and risk mitigation. Skilled in streamlining workflows and improving team productivity, contributing to quicker loan approvals and higher client satisfaction.
Overview
33
33
years of professional experience
Work History
Senior Mortgage Processor
Huntington National Bank (F/K/A Cadence Bank)
Tampa, FL
06.2012 - Current
- Coordinated with underwriting and closing teams to resolve issues, ensuring seamless transaction flow.
- Analyzed loan documentation for accuracy, mitigating risks associated with creditworthiness assessments.
- Streamlined reporting mechanisms for tracking loan status, improving visibility for clients and management alike.
- Managed a high-volume pipeline of loans, prioritizing tasks for optimal efficiency and client satisfaction.
- Reduced errors in mortgage applications by implementing a robust quality control process.
- Enhanced customer satisfaction by providing timely and accurate updates on loan applications.
- Improved team productivity through effective communication and collaboration among colleagues.
- Streamlined mortgage processing workflow by implementing efficient document management systems.
- Facilitated seamless transitions from application submission to final approval stages with keen attention to detail throughout the process.
- Collaborated with underwriters to expedite loan approvals, resulting in faster closings for clients.
- Worked closely with clients to gather necessary documentation for fast-tracked mortgage processing timelines effectively.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Analyzed borrower credit reports, asset statements and income documentation to verify accuracy.
- Handled any conditions sent from underwriting departments.
- Proficient in analyzing tax returns to calculate self employment income.
- Work with both DU and LP AUS systems.
- Experienced in processing Conventional, FHA, VA, Construction-Perm, Portfolio Doctor & Professional loan programs.
- Knowledge in loan program guidelines and use of AllReg's.
- Have processed loan regularly in Florida, Tennessee, Mississippi, and Alabama.
Senior Mortgage Processor
SunTrust Mortgage
Tampa, FL
01.1994 - 05.2012
Education
Associate of Science - Business Management And Administration
Pasco-Hernando State College
New Port Richey, FL05.1992
Skills
- Fraud detection capabilities
- Risk assessment
- Loan processing expertise
- Pre-Underwriting
- Loan origination systems
- Loan programs
- Title review expertise
- Credit evaluation expertise
- Residential mortgage lending regulations
- Document review
- Pipeline management
- Verbal and written communication
- Reviewing financial paperwork
- Critical thinking
- Team collaboration
Timeline
Senior Mortgage Processor
Huntington National Bank (F/K/A Cadence Bank)
06.2012 - Current
Senior Mortgage Processor
SunTrust Mortgage
01.1994 - 05.2012
Associate of Science - Business Management And Administration
Pasco-Hernando State College