Jennifer Staton
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
Professional Driver
YCS Taxi / UBER
07.2021 - Current
- Picked up clients from specific locations to transport and drop off at destinations.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
Route Collections Manager
JK Group Of Companies
01.2011 - 05.2021
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Coded invoices and other records to maintain organized and accurate records.
- Tracked income and expenses for business using accounting software.
- Reviewed and processed invoices, payments, receipts and other financial documents to ensure accuracy.
- Performed sales consultations and educated clients on products and services.
- Conducted service appointments to diagnose and fix problems.
Server
Cheddars Scratch Kitchen
02.2010 - 12.2010
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Manager
Bojangles' Famous Chicken 'n Biscuits
02.2008 - 01.2010
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
High School Diploma -
North Stanly High School
New London, NC05.2004
Skills
- High-Energy Attitude
- Positive and Professional
- Outstanding Communication Skills
- Team Leadership
- Sales Training
- Problem-Solving Skills
Timeline
Professional Driver
YCS Taxi / UBER
07.2021 - Current
Route Collections Manager
JK Group Of Companies
01.2011 - 05.2021
Server
Cheddars Scratch Kitchen
02.2010 - 12.2010
Manager
Bojangles' Famous Chicken 'n Biscuits
02.2008 - 01.2010
High School Diploma -
North Stanly High School
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