Desired Job Title
SENIOR PRODUCT MANAGERPRODUCT OWNERHEALTHCARE OPERATIONS & PRODUCT-ADJACENT LEADERSHIPWork Type
Full TimeLocation Preference
RemoteHybridLocation: Nashua, NHBoston Ma
Open to relocation: No
Open To Work
JENNIFER STEAD
Nashua
Work Preference
Summary
Results-driven Senior Product Manager with a robust history of generating over $100M in annual revenue through strategic product management and user engagement. Led initiatives that improved usability by 40% and enterprise adoption by 35%, while collaborating with engineering and design teams to ensure alignment with product-led growth strategies in B2B SaaS.
Overview
5
5
Certifications
16
16
years of professional experience
Work History
SENIOR PRODUCT MANAGER
Bigtincan
Waltham
09.2019 - 06.2025
- Drove $100M+ annual revenue impact through targeted retention and expansion initiatives.
- Owned end-to-end product roadmap, resulting in 40% improvement in usability and 35% increase in enterprise adoption.
- Drove product strategy and execution for enterprise learning and sales enablement platforms serving global B2B customers.
- Implemented data-driven prioritization frameworks using usage analytics and customer feedback for informed roadmap decisions.
- Collaborated with engineering, design, and go-to-market teams to align roadmap with product-led growth strategies.
- Launched structured alpha, beta, and early access programs, leading to 25% reduction in onboarding time.
- Modernized UI architecture with Angular-based design system, enhancing feature velocity by 20% and ensuring platform consistency.
- Developed and integrated artificial intelligence and machine learning features to enhance product functionality.
PRODUCT OWNER
Kronos
Lowell
04.2016 - 07.2018
- Led cross-functional product delivery for HCM suite enhancements, prioritizing usability and scalability.
- Defined roadmap priorities with engineering and UX teams, boosting enterprise engagement and feature adoption.
- Translated customer feedback into actionable improvements, strengthening retention and enhancing satisfaction.
- Identified product gaps, generating innovative ideas to expand market share and improve customer experience.
- Analyzed customer feedback, usage metrics, and A/B testing results to guide product decisions.
- Established OKR-driven execution model to align product, engineering, and business stakeholders effectively.
- Owned key components of enterprise HCM platform, supporting large-scale workforce management.
- Conducted competitive analysis to refine product positioning and differentiate roadmap.
HEALTHCARE OPERATIONS & PRODUCT-ADJACENT LEADERSHIP
Courville at Nashua
Nashua
05.2009 - 11.2015
- Streamlined operational workflows for budgeting, staffing, reporting, and healthcare processes in skilled nursing environments.
- Designed and implemented engagement programs that enhanced resident experience and improved operational efficiency.
- Led continuous improvement initiatives utilizing operational data to boost productivity and accountability.
- Facilitated onboarding and training of staff on digital systems to promote consistent usage.
- Acted as liaison among clinical, administrative, and operational teams to facilitate workflow execution.
- Collaborated with healthcare information systems (PointClickCare) to improve data entry compliance and system adoption.
- Monitored continuing education requirements for clinicians and licensed staff to maintain regulatory compliance.
Education
BS - Accounting & Finance
Southern New Hampshire University
Manchester, NH05-2015
Skills
- SaaS product management
- Product strategy
- Product-led growth
- Go-to-market strategy
- User research
- A/B testing
- KPI optimization
- Agile Product Delivery (Scrum, SAFe)
- API integration
- Healthcare operations
- Learning management systems
- Cross-functional leadership
- Analytical thinking
- Digital product management
- Stakeholder management
- Business relationship management
- Product lifecycle management
- AI Innovation and workflow orchestration
Certification
- PMI Agile Certified Practitioner (PMI-ACP)
- Artificial Intelligence Micro-Certification
- PMP Certification
- Agile & Product Management Training
- Pragmatic Marketing Certification
Timeline
SENIOR PRODUCT MANAGER
Bigtincan
09.2019 - 06.2025
PRODUCT OWNER
Kronos
04.2016 - 07.2018
HEALTHCARE OPERATIONS & PRODUCT-ADJACENT LEADERSHIP
Courville at Nashua
05.2009 - 11.2015
BS - Accounting & Finance
Southern New Hampshire University