Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Steffen

Napoleon,Ohio

Summary

Dynamic sales professional with a proven track record at Napoleon Harley-Davidson, excelling in negotiations and customer relations. Leveraged strong sales strategies to boost motorcycle sales and expand the customer base. Recognized for fostering a positive team environment and implementing effective time management to achieve goals.

Offering engaging personality with passion for learning and developing in motorcycle sales environment. Brings understanding of customer service principles and willingness to quickly grasp product knowledge and sales strategies. Ready to use and develop communication and interpersonal skills in Customer Service role.

Experienced with understanding customer needs and matching them with right motorcycle. Utilizes negotiation and communication skills to close deals effectively. Knowledge of brand-specific features and market trends to provide valuable insights to customers.

Overview

2
2
years of professional experience

Work History

Motorcycle Salesperson

Napoleon Harley-Davidson
06.2024 - Current
  • Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
  • Negotiated favorable deals for both customers and the dealership by finding mutually beneficial solutions during the sales process.
  • Evaluated trade-in vehicles accurately to streamline transactions while maximizing profitability for the dealership.
  • Increased motorcycle sales by establishing rapport with potential customers and understanding their needs.
  • Implemented effective time management strategies to balance multiple tasks such as client meetings, administrative duties, and showroom maintenance.
  • Expanded customer base through targeted marketing efforts, including social media promotion and email outreach.

Overnight Stocker

Walmart
11.2023 - 05.2024
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.

General Manager

Comfort Inn & Suites
04.2023 - 11.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Education

High School Diploma -

Napoleon High School
Napoleon, OH
06-2002

Skills

  • Goal oriented
  • Cross-selling expertise
  • Sales strategies
  • Customer service
  • Friendly and enthusiastic
  • Negotiations strength
  • Appointment scheduling
  • Documentation and reporting
  • Sales and marketing
  • Email and telephone etiquette
  • Upselling strategies
  • Heavy lifting
  • Training and coaching
  • Time management
  • Staff management
  • Training and development
  • Verbal and written communication

Timeline

Motorcycle Salesperson

Napoleon Harley-Davidson
06.2024 - Current

Overnight Stocker

Walmart
11.2023 - 05.2024

General Manager

Comfort Inn & Suites
04.2023 - 11.2023

High School Diploma -

Napoleon High School

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