Justin Horn
College Station,TX
Summary
Adept at fostering client relationships and excelling in sales strategies, I significantly enhanced customer satisfaction and sales performance at The Ranch Harley-Davidson. My expertise in negotiation and customer service, coupled with a proven track record of meeting ambitious sales targets, underscores my ability to drive revenue growth and build brand loyalty.
Overview
17
17
years of professional experience
Work History
Motorcycle Salesperson
The Ranch Harley-Davidson
College Station, TX
06.2024 - Current
- Streamlined the sales process by efficiently managing paperwork, financing options, and registration requirements for customers.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Developed strong relationships with repeat clients through excellent communication and attentive service.
- Continuously updated product knowledge to effectively educate customers on the latest motorcycle models and features.
Parts Department Manager
Down Home Harley-davidson
Burlington, NC
01.2011 - 05.2019
- Collaborated with service department staff to ensure timely delivery of parts needed for vehicle repairs, minimizing customer wait times.
- Oversaw daily operations of the Parts Department while managing a team of dedicated employees effectively.
- Developed strong relationships with vendors and negotiated better pricing, resulting in cost savings for the company.
- Achieved revenue growth with proactive sales strategies focused on expanding product offerings and identifying new business opportunities.
- Identified opportunities for process improvement, leading to increased productivity within the department.
- Provided exceptional customer service by addressing concerns promptly, resolving issues efficiently, and following up regularly to ensure complete satisfaction.
- Boosted employee morale through open communication channels, fostering a positive work environment conducive to collaboration and problemsolving.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Service Manager
The Ranch Harley-Davidson
College Station, TX
09.2023 - 06.2024
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Met with customers to discuss service needs and offer available solutions.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Parts Department Manager
The Ranch Harley-Davidson
College Station, TX
05.2019 - 09.2023
- Developed strong relationships with vendors and negotiated better pricing, resulting in cost savings for the company.
- Increased sales performance by implementing targeted promotions and upselling techniques for high-demand items.
- Provided exceptional customer service by addressing concerns promptly, resolving issues efficiently, and following up regularly to ensure complete satisfaction.
- Achieved high levels of customer satisfaction by regularly reviewing feedback and implementing necessary improvements in the Parts Department''s service offerings.
Package Handler
UPS
Greensboro, NC
02.2017 - 03.2018
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Chrome Consultant
Caliente Harley-Davidson
San Antonio, TX
04.2008 - 01.2011
- Gathered, organized and input information into digital database.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Facilitate customer upgrades to recent motorcycle purchases and coordinate installation of parts and accessories.
Education
Harley-Davidson Technician - Late Model H-D Technologies
Motorcycle Mechanics Institute
Orlando, FL05.2008
Skills
- Goal oriented
- Strong negotiation
- Cross-selling expertise
- Sales strategies
- Mechanical aptitude
- Finance
- Customer service
- Friendly and enthusiastic
- Negotiations strength
- Competitive
- Team collaboration
- Verbal and written communication
- Vehicle preparation
- Relationship building
- Test drives
- Delivering vehicles
- Demonstrating vehicle features
- Sales conversion
- Customer relationship management
- Goal setting
- Appointment scheduling
- Pre-owned vehicles
- Follow-up skills
- Documentation and reporting
- Schedule management
- Staff training
- Lead follow up
- Issue resolution
- Sales and marketing
- Email and telephone etiquette
- Purchasing
- Building rapport
- Professional demeanor
- Upselling strategies
- Price negotiation
- Cold calling
- Sales promotions
- Calculating prices
- Consultative techniques
- Sales closing
- Marketing
- Title research
- Revenue generation
- Contract negotiation
- Persuasive communication style
- Persuasion techniques
- Conflict mediation
- Explaining service options
- Trends research
- Aftermarket products
- Showroom maintenance
- Registration requirements
- Negotiation and sales strategy
- Warranty requirements
- Upselling and quota achievement
- Lead pipeline development
- Closing deals
- Brand loyalty
Timeline
Motorcycle Salesperson
The Ranch Harley-Davidson
06.2024 - Current
Service Manager
The Ranch Harley-Davidson
09.2023 - 06.2024
Parts Department Manager
The Ranch Harley-Davidson
05.2019 - 09.2023
Package Handler
UPS
02.2017 - 03.2018
Parts Department Manager
Down Home Harley-davidson
01.2011 - 05.2019
Chrome Consultant
Caliente Harley-Davidson
04.2008 - 01.2011
Harley-Davidson Technician - Late Model H-D Technologies
Motorcycle Mechanics Institute