Jennifer Steinke
Broken Arrow
Summary
Currently working as ER admitting representative ensuring accuracy in the registration of patients in a fast paced emergency room environment. Skilled in accurate data entry skills not only assisting the hospital in submitting accurate claims, but ensuring patient satisfaction in the registration aspect of their visit. Prior to that, gained vast knowledge regarding authorizations for inpatient, outpatient, and observation visits. This period of my employment with the health system really shaped and strengthened my organizational and communication skills to what they are today.
Overview
24
24
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
ER Admissions Clerk
Saint Francis Hospital South
Tulsa
09.2017 - Current
- Obtained patient registration information
- Ensured that all appropriate forms are signed and scanned into patient record
- Obtained scans of patient identification and insurance cards
- Collect copayments and deposits on balances
- Review and explain insurance benefits to patients
- Counting and documenting cash box
- Training new employees
- Filling in and helping in other admissions areas including SFH Glenpool ER, SFH main ER, SFH Cancer Center, and SF South main admissions
Insurance Authorization Specialist
Saint Francis Health System
Tulsa
12.2002 - 09.2017
- Obtained timely authorizations for all inpatient and observation patients at Saint Francis Main, Saint Francis South, and Saint Francis Vinita for all insurance payors
- Provided initial clinical info via electronic fax and/or verbally via telephone for authorization approval
- Followed patients entire length of stay and provided clinical updates as requested to ensure all days were approved for the admission
- Close communication with multiple nurse case managers, social workers, and physician offices
- Assisting with coordinating and facilitating peer to peer reviews between insurance medical directors and hospitalist physicians in the event of any denials
- Assisted in answering SWAT calls for scheduled outpatient appointments to check authorization status
- Assisted in auditing ER patient files to ensure accuracy of information
ER Admissions Clerk
Saint Francis Hospital : Emergency Room
Tulsa
06.2001 - 12.2002
- Registered patients
- Assembled patient files with updated demographics and copies of insurance and identification cards
- Collection of copay
- Balancing cash drawer
Education
Certified Revenue Cycle Representative
Healthcare Financial Management Association
06.2025 - 06.2025
Associate of Arts - Legal Studies
Rogers State University
Claremore, OK 08.1996 - 05.2008
Skills
- Patient registration
- Insurance verification
- Electronic medical records
- Cash handling
- Fast and accurate typing
- Exceptional written and verbal communication skills with patients, their family members, and various staff members throughout the health system
- Trainer for new employees
Certification
- Certified Revenue Cycle Representative
- CPR Certified through AHA
Timeline
Certified Revenue Cycle Representative
Healthcare Financial Management Association
06.2025 - 06.2025
ER Admissions Clerk
Saint Francis Hospital South
09.2017 - Current
Insurance Authorization Specialist
Saint Francis Health System
12.2002 - 09.2017
ER Admissions Clerk
Saint Francis Hospital : Emergency Room
06.2001 - 12.2002
Associate of Arts - Legal Studies
Rogers State University
08.1996 - 05.2008