Melody Manns
Union City,TN
Summary
Dynamic ER Admissions Clerk with a proven track record at Baptist Memorial Hospital, enhancing patient satisfaction through compassionate care and efficient patient registration. Skilled in HIPAA compliance and effective communication, I streamlined admissions processes, reducing wait times and improving accuracy in insurance verification, while fostering a collaborative team environment.
Overview
11
11
years of professional experience
Work History
ER Admissions Clerk
Baptist Memorial Hospital
06.2014 - 06.2025
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Streamlined ER admissions process by implementing efficient patient intake procedures.
- Assisted in decreasing errors on insurance forms, ensuring swift processing and payment for services rendered.
- Enhanced efficiency in the ER through effective multitasking and management of high-pressure situations.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated transportation arrangements as needed for discharged patients or transfers between facilities.
- Managed patient records accurately, ensuring thorough documentation for billing purposes and future care needs.
- Collaborated with medical staff to ensure accurate and timely communication of patient information.
- Provided support to families during stressful situations, offering empathetic assistance when needed.
- Trained new Admissions Clerks on departmental procedures, improving overall productivity within the team.
- Participated in ongoing professional development opportunities, staying current on industry best practices in healthcare administration.
- Provided clear instruction to patients regarding required paperwork, expediting their admission process.
- Supported hospital initiatives aimed at enhancing overall patient experience, contributing to a patient-centered approach in the ER admissions process.
- Optimized workflow within the admissions area, creating an organized space conducive to efficient operations.
- Reduced wait times for patients with prioritization of urgent cases upon arrival.
- Maintained patient confidentiality by adhering to HIPAA regulations and hospital policies.
- Improved patient satisfaction by providing excellent customer service during the admission process.
Education
High School Diploma - General Studies
Dundee Community High School
Carpentersville, IL05.1976
Skills
- HIPAA compliance
- Patient confidentiality
- Patient registration
- Scheduling appointments
- Insurance verification
- Compassionate patient care
- Healthcare ethics
- Medical team collaboration
- Teamwork
- Customer service
- Multitasking
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
- Active listening
- Effective communication
- Verbal and written communication
- Organization and time management
- Decision-making
- Cash handling
- Patient education
- Relationship building
- Documentation and recordkeeping
- Computer proficiency
- Data entry
- Self motivation
- Clerical skills
- Payment scheduling and collection
- Telephone etiquette
- Financial transactions
Timeline
ER Admissions Clerk
Baptist Memorial Hospital
06.2014 - 06.2025
High School Diploma - General Studies
Dundee Community High School