Jennifer Stepp
ALAMOGORDO,NM
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
General Manager
Thrall's Grocery and Deli
09.2018 - 01.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Payroll Clerk/Front Office Manager
Anderson Operations and Maintenance
06.2013 - 02.2016
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Customer Service Representative
Tarrant County College
11.2008 - 01.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Mail Order Clerk
Prime Therapeutics LLC
01.2006 - 11.2008
- Improved order processing efficiency by maintaining accurate customer records and updating the database regularly.
- Contributed to company growth through diligent tracking of sales metrics and identification of opportunities for improvement in the ordering process.
- Optimized order-processing timeframes due to diligent monitoring of deadlines.
- Maintained a clean, organized workspace for maximum efficiency while processing mail orders daily.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05-2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Administrative skills
- Project management
- Exceptional interpersonal communication
Timeline
General Manager
Thrall's Grocery and Deli
09.2018 - 01.2024
Payroll Clerk/Front Office Manager
Anderson Operations and Maintenance
06.2013 - 02.2016
Customer Service Representative
Tarrant County College
11.2008 - 01.2013
Mail Order Clerk
Prime Therapeutics LLC
01.2006 - 11.2008
Associate of Arts -
Tarrant County College
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