Jennifer Stone
Bristol,TN
Summary
I'm a highly dedicated, diligent and dependable worker with medical front desk office experience. I enjoy bringing positivity to patients, providing attention to detail, multitasking and excellent customer service in my career. Willing to relocate to: Sullivan County, TN - Johnson City, TN - Bristol, TN
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeping Associate
The Waters of Johnson City
Johnson City, TN
03.2025 - Current
- Maintained cleanliness and tidiness of assigned areas, including guest rooms, corridors, and public spaces.
- Fostered positive relationships with guests by providing personalized service based on their preferences or special requests
- Efficiently managed time to complete tasks within designated timeframes while maintaining attention to detail
- Trained new housekeeping staff on standard operating procedures (SOPs) ensuring consistency across teams
Patient Service Representative
Ballad Health
Johnson City, TN
12.2024 - 02.2025
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
- Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc
Blood Donor Recruiter
Marsh Regional Blood Center
Johnson City, TN
06.2023 - 12.2024
- Donor Recruitment: Identified and recruited potential donors through various channels like community outreach, social media, and partnerships with organizations.
- Education and Outreach: Educated the public about the importance of blood donation and the donation process, addressing potential concerns and answering questions.
- Event Coordination: Plan and execute blood drives and donation events, including logistics, recruitment efforts, and donor support.
- Relationship Building: Build strong relationships with community partners, businesses, and other organizations to secure blood drive locations and support.
- Donor Retention: Followed up with donors to ensure a positive donation experience and encourage repeat donations.
- Data Management: Maintain accurate records of donor information, donation history, and blood drive results.
- Customer Service: Provide excellent customer service to donors and potential donors, addressing their questions and concerns.
- Promotional Materials: Prepare promotional materials and coordinate advertising efforts to increase awareness of blood donation.
- Goal Setting: Meet recruitment goals as set by the organization.
- Collaboration: Collaborate with medical staff to ensure proper donor screening and safety protocols.
Team Member/Cashier
Pal's Sudden Service
Bristol, TN
01.2022 - 06.2024
Education
Certificate - Phlebotomy
Virginia Highlands Community College
Abingdon, VA05.2023
High school diploma or GED - General Studies
Daniel Boone High School
Gray, TN05.2008
Skills
- Strong communication, active listening, relationship building, and proficiency
- Multitasking
- Documentation
- Anatomy Knowledge
- Front desk receptionist
- Patient Care
- Recruiting
- Customer relationship management
- Medical Records
- EMR Systems
- Phone Etiquette
- Insurance Verification
- Medical Office Experience
Certification
- Certified Phlebotomy Technician
- May 2023 to May 2027
- Earned at Virginia Highlands community college in Abingdon, VA
Timeline
Housekeeping Associate
The Waters of Johnson City
03.2025 - Current
Patient Service Representative
Ballad Health
12.2024 - 02.2025
Blood Donor Recruiter
Marsh Regional Blood Center
06.2023 - 12.2024
Team Member/Cashier
Pal's Sudden Service
01.2022 - 06.2024
Certificate - Phlebotomy
Virginia Highlands Community College
High school diploma or GED - General Studies
Daniel Boone High School