Jennifer Stout
Phoenix,AZ
Summary
Knowledgeable Dispatcher with8 and a half years of experience. Adept at checking on personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
9
9
years of professional experience
Work History
Senior Lead Dispatcher
American Medical Response, AMR
Phoenix, AZ
10.2015 - Current
- Provided operational guidance and supervision to subordinate staff members.
- Maintained accurate records of vehicles, drivers and customers to ensure efficient dispatch operations.
- Assisted in developing policies and procedures related to the dispatch department activities.
- Communicated instructions clearly with drivers via telephone or two-way radio system.
- Responded promptly to emergencies by providing real time solutions based on experience and expertise.
- Investigated complaints from customers regarding late arrivals or missed pickups.
- Documented any disciplinary action taken against employees who violated company policies.
- Participated in meetings with senior management to discuss upcoming projects or initiatives related to the dispatch department.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Identified locations and needs of callers to accurately send assistance.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Documented services performed, operations information and dispatch details in system.
- Addressed questions, problems or requests for service or equipment.
- Relayed work orders, messages or information using telephones or two-way radios.
- Oversaw communications within assigned territories.
- Mentored junior team members and managed employee relationships.
Education
Associate of Science - Pharmacy (Pre-Pharmacy)
Phoenix College
1202 W Thomas Rd Phoenix, AZ 8501305-1993
Skills
- Strong organizational, planning, analytical and problem solving skills
- Excellent decision-making skills and ability to think and act quickly
- Excellent leadership, communication, organizational, multi-tasking, and customer service skills
- Proven leadership / management skills with successful track record of performance with direct reports
- Superior time management skills, with the ability to prioritize and handle multiple projects simultaneously
- Strong Computer Skills with ability to learn rapidly
Languages
Spanish
Professional
References
References available upon request.
Timeline
Senior Lead Dispatcher
American Medical Response, AMR
10.2015 - Current
Associate of Science - Pharmacy (Pre-Pharmacy)
Phoenix College