Ormay Jimenez
Miami,FL
Summary
Experienced Dispatcher with a proven track record in team management and complex problem-solving. Skilled in field personnel supervision and efficient issue resolution with a flexible and self-directed approach. Recognized for expertise in optimizing routes, scheduling drivers, and strategically prioritizing calls to maximize operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Lead Dispatcher
Caremax Medical Center
Miami, US
01.2021 - 09.2024
- Dispatch Operations Supervisor – Florida, Tennessee, and New York
- Provided operational guidance and supervision to subordinate staff members.
- Responded promptly to emergencies by providing real time solutions based on experience and expertise.
- Organized training sessions for new hires on the use of dispatching software applications.
- Conducted periodic reviews of existing dispatching processes to identify areas needing improvement.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Maintained accurate records of vehicles, drivers and customers to ensure efficient dispatch operations.
- Developed and implemented strategies for efficient dispatching of drivers and vehicles in response to patients demands.
- Monitored driver performance, safety issues, vehicle maintenance and fuel usage.
- Coordinated with other departments such as sales, marketing and customer service for effective communication between drivers, customers and management.
- Resolved conflicts between drivers or patients regarding scheduling or service issues.
- Analyzed data from GPS tracking systems for route optimization purposes.
- Investigated complaints from customers regarding late arrivals or missed pickups.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
Dispatcher
Caremax Medical Center
Miami, US
11.2019 - 09.2021
- Dispatcher – Miami-Dade and Broward Counties.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Delivery Driver
Fedex Ground
Miami, FL
11.2016 - 10.2019
- Experienced Delivery Driver - Miami-Dade and Broward Counties.
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Commercial Sales Associate
Copextel S.A - MPC
Havana
01.2008 - 01.2013
- Represented wholesale sales of computer equipment, parts and supplies.
IT Network Engineer
Copextel S.A
Havana, CU
10.1999 - 10.2003
- Configured, monitored, maintained and troubleshot LAN and WAN networks.
- Performed system backups and disaster recovery operations.
- Installed, configured and tested end-user systems to ensure optimal performance.
- Created detailed documentation of the existing network infrastructure for future reference purposes.
Education
Telecommunications Engineering -
Technological University José A. Echeverría
Havana, CU07-2010
Bachelor's Degree - Telecommunications And Electronics
Polytechnic Institute Osvaldo Herrera
Havana, CU06-2002
Skills
- Network Administration
- MediRoutes
- Lyft Concierge
- Uber Health
- Microsoft Office
- Windows OS
- Linux OS
- Mac OS
- Android OS
Certification
Driver's License
Languages
- Spanish, Expert
- English, Intermediate
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Senior Lead Dispatcher
Caremax Medical Center
01.2021 - 09.2024
Dispatcher
Caremax Medical Center
11.2019 - 09.2021
Delivery Driver
Fedex Ground
11.2016 - 10.2019
Commercial Sales Associate
Copextel S.A - MPC
01.2008 - 01.2013
IT Network Engineer
Copextel S.A
10.1999 - 10.2003
Driver's License
Telecommunications Engineering -
Technological University José A. Echeverría
Bachelor's Degree - Telecommunications And Electronics
Polytechnic Institute Osvaldo Herrera
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