Summary
Overview
Work History
Education
Skills
Accomplishments
Education
Certification
Timeline
Generic

Jennifer A Straub

WIllits,CA

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards. Handles stress well and quickly adapts with changing demands to consistently meet objectives. Demonstrated talents in schedule and records management

Overview

29
29
years of professional experience
1
1
Certification

Work History

Public Safety Dispatcher

City Of Petaluma
08.2005 - Current
  • Field 911 emergency and non-emergency calls and determined level of support that was needed for response.
  • Managed and led the Junior Police Academy, educating young people about all areas of Law Enforcement.
  • Interview callers to determine nature of problems and locations to direct type of response needed.
  • Remain calm in very high-pressure situations and keep callers on line until law enforcement arrives on scene.
  • Participate in oral boards for Public Safety Dispatcher candidates.
  • Tactical Dispatcher, Senior Communications Training Officer, and acting Supervisor on numerous occasions.
  • Developed and implemented fundraising approaches, for K-9 unit raising over $15,000.
  • Organize and manage Junior Police Academy.


Community Service Officer

City Of Petaluma
12.2016 - 03.2018
  • Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
  • Prepared accurate and thorough burglary and theft reports.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Improved operations through consistent hard work and dedication.

Administrative Assistant

Golden State Lumber, Inc.
09.1995 - 08.2005
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Offered assistance, collaboration and clerical support to over 12 salesmen.
  • Assisted accounting team with day-to-day accounting operations.
  • Prepared and mailed over 1,000 invoices daily to customers, processed payments and documented account updates.
  • Prepared vendor invoices and processed incoming payments.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Maintained good working relationships with vendors and resolved disputes.

Education

Undergraduate Studies - Child Development, MS Excell, Science

Santa Rosa Junior College

High School Diploma -

Petaluma High School
06.1994

Skills

  • Time and team management scheduler
  • Highly effective communication
  • Community engagement
  • Multitasking abilities
  • Data management
  • Works under pressure
  • Proficient in use and troubleshooting of CADDBM, Schedule Express, MODUCOM, VESTA, SharePoint, Eden Payroll and many other Dispatch related programs
  • Confidentiality and Data Protection
  • Meticulous Attention to Detail
  • Professional and Courteous
  • Multi-Line Telephone Systems

Accomplishments

  • Documented and resolved scheduling issues which led to better staffing.
  • Achieved TERT Team member which led to training the Dispatch Center in SharePoint, NICE phone logger and RapidDeploy.

Education

true

Certification

  • Certified Training Officer (CTO) - The Commission on Peace Officer Standards and Training (POST).
  • Public Safety Dispatcher Intermediate Certificate – The Commission on Peace Officer Standards and Training (POST).
  • 2022 Public Safety Dispatcher of the Year Award
  • 2022 Recipient of the Vilho Ahola -Most Inspirational Employee Award

Timeline

Community Service Officer

City Of Petaluma
12.2016 - 03.2018

Public Safety Dispatcher

City Of Petaluma
08.2005 - Current

Administrative Assistant

Golden State Lumber, Inc.
09.1995 - 08.2005

High School Diploma -

Petaluma High School

Undergraduate Studies - Child Development, MS Excell, Science

Santa Rosa Junior College

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Jennifer A Straub