Jennifer Stroik
Plover
Summary
Dedicated Hospital Registration Representative with a strong background in electronic health records and data accuracy. Proven ability to enhance patient experiences through effective customer relationship management and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Hospital Registration Representative
Aspirus
Stevens Point
01.2024 - Current
- Delivered exceptional customer service to patients and families during registration process.
- Verified patient information for accuracy using electronic health record systems.
- Registered patients for outpatient procedures and emergency services.
- Assisted patients with insurance inquiries, clearly explaining coverage options.
- Processed patient data while maintaining confidentiality according to HIPAA regulations.
- Managed appointment scheduling to maximize provider availability efficiently.
- Collaborated with healthcare staff, ensuring seamless patient flow and reducing wait times in facilities.
- Answered phones promptly, responding courteously to caller inquiries.
Team Lead
Walmart
Plover
07.2020 - 01.2024
- Coordinated team schedules and delegated tasks, improving overall workflow.
- Conducted performance appraisals and delivered constructive feedback, fostering employee growth.
- Trained new staff on essential processes and procedures.
- Assisted manager in establishing team goals and tracked progress to ensure alignment with objectives.
- Supported manager in formulating plans for future projects and initiatives.
- Managed inventory control systems to ensure accurate stock levels and availability.
- Maintained precise records of employee attendance and task completion times.
Director
Copperleaf Senior Living
Stevens Point
04.2017 - 03.2020
- Managed budgeting and financial planning processes to support organizational goals.
- Directed daily operations to ensure compliance with regulations in senior living practices.
- Evaluated compliance with regulatory standards to uphold quality care.
- Established relationships with families to advocate for resident needs and preferences, enhancing overall resident satisfaction.
- Managed crisis situations effectively, minimizing impact on operations and reputation.
- Assessed employee performance against established benchmarks to drive improvement.
- Facilitated team meetings to improve communication and address concerns effectively.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to strengthen camaraderie and promote a positive workplace culture.
Education
High School Diploma -
Cudahy High School
Cudahy, WI06-2000
Skills
- Patient registration
- Admissions and registrations
- Insurance verification
- Electronic health records
- HIPAA compliance
- Experience with Epic
- Appointment scheduling
- Data entry accuracy
- Patient transfer coordination
- Medical terminology
- Multitasking and prioritization
- Problem solving
- Attention to detail
- Initiative-taking
- Customer relationship management
Timeline
Hospital Registration Representative
Aspirus
01.2024 - Current
Team Lead
Walmart
07.2020 - 01.2024
Director
Copperleaf Senior Living
04.2017 - 03.2020
High School Diploma -
Cudahy High School